Service Delivery Coordinator

**Join our Team**:
Our aim is to change the tech industry, with you beside us. We’re renowned for partnering with Australia’s most progressive, forward-thinking businesses that share our vision of a future where technology is the enabler of bolder, faster, and smarter ways of operating.

We are passionate about what we do, how we do it, and most importantly, why we’re doing it. And we’re just as hungry for your growth and success as we are for ours. In fact, the two should go hand in hand.

At Tecala, we’re proud to be a Great Place To Work Certified organisation and to have been listed in Australia’s Best Workplaces in Technology List. These accolades reflect our commitment to fostering an environment where our team can thrive. We’re always looking for incredible talent in full-time, part-time, and freelance capacities. If Tecala sounds like the kind of business you’d like to be a part of, let’s chat

**Service Delivery Coordinator**

**WHO ARE WE?**:
Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

**about THE ROLE**:
Are you looking to take the next step in your career with a role that paves the way to becoming a Service Delivery Manager? As a Service Delivery Coordinator, you will play an essential role in supporting our Service Delivery Managers by generating and collating monthly reports, delivering reports to smaller customers, and preparing ‘Welcome Packs’ to ensure a smooth onboarding experience for new clients.

**Key Responsibilities**:

- Manage the Service Improvement Ideas Portal.
- Coordinate Service Delivery Monthly Reporting.
- Creating Service Transition Collateral.
- Support Service Improvement Initiatives.

This role is vital in supporting Service Delivery success by facilitating clear communication of our processes and systems and enhancing Tecalas’ customer experience.

**WHAT WE’RE LOOKING FOR**:
**The ‘Must haves’**:

- Excellent written and verbal communication skills.
- Strong time management abilities, with a talent for managing multiple priorities and deadlines.
- Keen attention to detail.
- Solid experience working for an MSP or understanding of IT services.
- Ability to quickly integrate into the team and collaborate across various levels and departments.
- Experience in customer reporting and document presentation.
- Proficiency in O365 (Word, PowerPoint) and Adobe DC.

**The ‘Nice to haves’**:

- Experience in problem, incident, and change management within an ITIL environment.

**WHAT CAN WE OFFER YOU?**:
Our people are at the heart of everything we do, so if our team is happy, we’re happy
- Tecala is certified as a **Great Place to Work** in 2023 and 2024.
- Tecala is recognised in** Australia’s Best Workplaces in Technology 2024 List**.
- Birthday Leave.
- Health & Wellness - perks including discounted gym membership.
- Learning & Development - Development via self-paced learning, including educational assistance support with investment in training and upskilling.
- Reward & Recognition Program - Thank your teammates
- Employee discounts - Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
- Employee Assistance Program (EAP).
- Referral Program - refer a friend and receive a cash incentive
- A company that lives and breathes its Employee Value Proposition (EVP).
- A collaborative, supportive, and enthusiastic team.
- A competitive remuneration package - including performance-based bonuses.
- Hybrid work environment and flexible working policy.

**Note**:As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

**HOW TO APPLY**:
No agencies, please - we’ve got this one covered.
- How many years’ experience do you have as a Service Delivery Coordinator?
- Which of the following Microsoft Office products are you experienced with?
- Which of the following statements best describes your right to work in Australia?
- What’s your expected annual base salary?
- How much notice are you required to give your current employer?
- What’s the highest level of ITIL qualification you have completed?
- Do you have experience in administration?