Customer Service Administration

4 days ago

Clayton, Australia Chandler Macleod Full time

**Customer Service Administrator**

**PURPOSE**:
To provide an effective and efficient response to client's requests**
**COMPETENCIES**:

- A sound knowledge of subcontractor database
- A high degree of organisational skills
- A flexible approach to each client's individual business practises
- Completing work in a timely manner
- Sound computer skills
- Simpro experience preferred not essential

**PRINCIPAL ACCOUNTABILITIES**:
The Customer Service Administrator is responsible for:

- Attending to client work requests and providing updates
- Organising the timely and most cost-effective completion of work requests
- Managing subcontractors accordingly to ensure work is completed as requested and within the time limits
- Setting up Simpro quotes and completing with maintenance manager
- Organising and following up on maintenance technicians and contractors to complete work requests
- Setting up jobs in Simpro and / or other internal systems including but not limited to templates, scripts, order numbers, notes, due dates, client details, work orders, tenant information etc.
- General admin duties (employee packs, inductions, uniforms, stationary, resource folders) as required
- Updating the Programmed system or other client work order system (if required)
- Scheduling sub-contractors including raising and receipting purchase orders
- Assisting in scheduling maintenance technicians with team leaders
- Communicating and building relationships with residents / tenants / clients directly
- Assisting maintenance technicians in day-to-day queries
- Pricing jobs with assistance from management (if jobs are not profitable, they must be reported to a team leader)
- Raising invoices in the Simpro system and typing up scopes for invoices
- Reuploading those invoices to individual systems for clients (including but not limited to Officeworks/Salvation Army)
- Setting up additional notifications in Simpro (due date notifications)

  • Customer Service Agent

    1 week ago

    Clayton, Australia Service Stream Full time

    Primary Location Clayton, VIC Job Description Summary To contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions to support existing Victorian metropolitan water meter exchange contacts, whilst adhering to relevant statutory legislation and Service Streams Policies...

  • Customer Service/scheduling Officer

    2 weeks ago

    Clayton, Australia Service Stream Full time

    Primary Location Clayton, VIC Job Description Summary An exciting opportunity has arisen for a Customer Service/Scheduling Officer to join ServiceStream in our Techsafe division in Clayton South, VIC About the Role Service Stream’s TechSafe division are currently seeking Customer Service/Scheduling officers to support secure, long-term Government...

  • Customer Service Administrator

    2 weeks ago

    Clayton, Australia The myHomecare Group Full time

    The myHomecare Group is the leading Home Care Package provider in Australia and we support older Australians to continue living in their homes longer. We have a number of customer service focused administration roles in our Clayton office, Melbourne. There are no qualifications required for this role - although we look kindly on previous Home Care Package...

  • Project Administrator

    5 days ago

    Clayton, Australia Service Stream Full time

    Primary Location Clayton, VIC Job Description Summary To contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions, whilst adhering to relevant statutory legislation and Service Streams Policies and Procedures. About the Role The Project Administrator is responsible...

  • Administration Coordinator

    1 week ago

    Clayton, Australia Service Stream Full time

    Primary Location Clayton, VIC Job Description Summary An exciting opportunity has arisen for an Administration Coordinator to join Service Stream based out of our Clayton South office. About the Role About the Opportunity Service Stream have a new opportunity for an Administration Coordinator to join our Fixed Communications Construction team on a...

  • Administration & Customer Service Representative

    2 weeks ago

    Clayton South, Australia A1 Blinds Full time

    **Are you the life of the party?** **Do you enjoy helping people?** **Trying to find your first full time administration job?** Then we have the role for you! We are a family owned retail manufacturer of Blinds & Awnings that opened in 1958. We have a position available for Administration and Customer Service Representative to compliment our existing...

  • Service Administrator

    2 weeks ago

    Clayton, Australia Rexroth Full time

    Company Description At Bosch Rexroth, we are passionate about what we do. We drive hard as a team to make a positive difference for our customers. Innovative ideas, passion and energy are factors that help us in achieving our goals. If you are keen to be part of our multinational organisation with diverse backgrounds, different experiences and different...

  • Payments Administrator

    2 weeks ago

    Clayton, Australia Service Stream Full time

    Primary Location Clayton, VIC Job Description Summary Exciting opportunity to join our Telecommunications division, supporting our UNM Payments Team About the Role Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in...

  • Service Administration Officer

    4 days ago

    Clayton, Australia ACTRON ENGINEERING PTY LTD Full time

    **‘One team’ that lives by the principles of family, customer, and continuous improvement & innovation**: - ** You grow as we grow!**: - ** We keep it**_cool_**with great benefits and passion for what we do** **ABOUT US**: ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984....

  • Field Service Administrator

    4 days ago

    Clayton, Australia William Adams Full time

    We have an exciting opportunity for a highly motivated and professional individual to join the Field Service team in the role of **Field Service Administrator** based at our **Clayton** branch. With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and...