Marketing Automation Manager

1 week ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

We are looking for a passionate and pro-active Marketing Automation Manager to join our team in this newly created, permanent position. We need a Salesforce Marketing Cloud expert to take on responsibility for the orchestration and delivery of automated customer experiences for Medibank.

With a focus on leadership and delivery, this critical role also takes accountability for the implementation and ongoing management of robust QA and data governance process for all marketing communications to ensure that the relevant privacy and industry regulations are always adhered to.

Leading the Marketing Automation team, this role requires a SME on Salesforce Marketing Cloud capability for the business and is responsible for leading the delivery of automated digital communications and experiences via the Salesforce Marketing Cloud suite of product.

**Key responsibilities will include**:

- Leading the end-to-end delivery process for SFMC campaigns.
- Accountability for the QA, governance and compliance controls of automated campaigns from SFMC.
- Translating business requirements to customer outcomes to realise business benefit.

**About You**

The ideal individual will be results driven and passionate about leading and developing a high performing team and further nurturing the existing strong team culture. You will play a leading role in working with stakeholders across Marketing to manage priorities and work together to execute outcomes that balance compliance needs with customer experience front of mind.

To be successful in the role, you’ll need to be a motivated and creative thinker with a passion for problem solving. Experience working in a highly regulated environment is a must, as are demonstrated resource management skills. You’ll enjoy working at a fast pace with a range of stakeholders and be just as happy to roll your sleeves up and get involved in the detail when required, as you are managing and overseeing at a high level.

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

**To start small and impact bigger.

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