Workshop Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Being a global organisation managing 13,000 fleet and machinery, we need to ensure that all these machines are efficient and safe for use. The Equipment team is responsible for fleet acquisitions, fleet management, international maintenance and continuous improvement so that Toll can continue to provide service quality.

Workshop Manager - Tomago, N.S.W

Toll Group are seeking a dedicated Workshop Manager for our Tomago Depot. The Workshop Manager will be responsible for the overall workshop performance including the servicing and maintenance of vehicles and equipment, cost recovery, quality, compliance for Toll Group.

The Workshop Manager will ensure that the workshop is run economically and that all activities are performed safely, accurately, and in line with customer expectations. This position plays a key role in developing staff, increasing workshop efficiency, maximising profitability and driving a culture of safety awareness and continuous improvement. The position is one which requires a high understanding of trade skills, a high level of communication skills and flexibility, plus an excellent working knowledge of daily workshop operations and its ongoing profitability.

This is a role where leadership, customer excellence and operational efficiency all come together, and you will need to drive high standards whilst ensuring the site is being run safely and efficiently.

Duties and Responsibilities / a day in the life of the Workshop Manager
- Manage daily activities of Toll employees and ensure that all work and is performed safely and that an ongoing commitment to safety is maintained including proactive actions to identify and reduce workplace hazards.- Maintain staff job results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.- Demonstrate exemplary safety leadership behaviours and monitor and promote HSES & QA programs, to achieve a safe and incident free culture.- Control workflow for minimum vehicle downtime and maximum workshop output.- Anticipate customer needs and identify opportunities to significantly enhance the breadth and quality of the service experience.- Ensure established work systems are in place and people can work effectively as individuals and as a team to achieve the standards and results in line with best practice.- Manage the carrying out of vehicle repair / job sign off on completion of a job and all administration functions thus to ensure the effective and efficient running of the workshop.

To be successful in this role you will have:
- Proven experience in a similar transport, logistics or related Car / Truck/ Retail and Fleet industry.- Demonstrated ability working within a fast-paced environment.- Good written and verbal communication skills.- Previous diagnostic investigation experience.- Be a team player, open and honest who consistently delivers an exceptional customer service experience.- Hold a flexible approach to business commitments.- Ensure that all work is performed safely and that an ongoing commitment to safety is maintained including proactive actions to identify and reduce workplace hazards.- Ability to build and maintain engaged and productive teams.

At Toll Group, we are committed to fostering a culture of excellence and continuous improvement. We offer a dynamic and supportive work environment where you can grow your career and make a significant impact. If you are passionate about operational excellence and safety on maintenance and have the skills and experience we are looking for, we would love to hear from you.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and