Service Delivery Manager

1 week ago

Brisbane, Australia CyberCX Full time

**About Us**
CyberCX has united Australia and New Zealand’s most trusted cyber security companies to deliver the most comprehensive end to end cyber security services offering to enterprises and governments.

With a workforce of over 1400 cyber security professionals and a footprint of over 25 offices across Australia and New Zealand and a global presence in Europe and the US, CyberCX offers a full suite of cyber security services.

**The Team**
Be part of an exceptional culture with inspiring leaders. This role will be responsible for taking the customer on a journey and transforming their business through exceptional service delivery.

**The Role**
Reporting to the Regional Lead, MSS Service Governance, you will focus on the successful delivery of Managed Services to CyberCX customers, acting as the conduit and advocate for the customer and CyberCX - ensuring services are being delivered in accordance with defined governance frameworks and customer contract obligations.

As the customer champion and single point of escalation for assigned customers, you will be required to develop and maintain relationships both internally, and externally, to ensure the effective delivery of Managed Security Services including the creation and delivery of accurate Service Management reports to your clients
- Further to the above, other key areas of the role include:_
- Ensure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are met including delivery of Managed Services in accordance with the CyberCX Service Governance framework
- Effective delivery of Continual Service Improvement (CSI) initiatives to ensure improved efficiency, quality and customer experience
- Work with the Customer Solutions team in a pre-sales advisory capacity to ensure service definitions and descriptions are accurate

**About you**
You bring previous relevant experience in a similar role (at least 2-5 years of prior experience in Service Delivery / IT Operations / Project Coordination would be ideal) coupled with exceptional stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal working teams quickly.

You possess strong analytical and problem-solving skills, the ability to translate information into creative solutions to benefit the business and are highly skilled in responding to setbacks in an agile and resilient manner.

**Benefits**
Create and collaborate to deliver exceptional experiences and build a career, the way you want.

Our teams feel a real sense of privilege to serve our global community and being their trusted partners in a rapidly evolving space.

We offer a generous salary package with great employee perks such as:

- Flexible hybrid working environment (a blend of office and WFH)
- Birthday Leave (yes please), Mental Wellness Day, Volunteer leave
- Corporate discounts on Private Health Insurance and a huge variety of retail stores through our partners
- Health Clubs (gyms) and virtual gym classes

Be part of the growth and shaping of the company which represents an opportunity for diversity in your role and a real sense of satisfaction as you see the difference your contribution makes.

We are committed to fostering an inclusive environment where everyone feels valued and connected. Please let us know at any stage if you require additional support or adjustments to assist you with your experience.

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