Service Delivery Manager

1 day ago

Brisbane, Australia Suncorp Group Full time

Permanent Full Time Opportunity
- Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)
- Brisbane location with great WFH flexibility

**Ready to take the next step in your IT career?**

We’re looking for a motivated Service Delivery professional who’s eager to grow into a leadership role. As the Service Delivery Manager - Corporate Platforms, you’ll provide technical expertise in guiding service delivery support across corporate platforms that support the business across People and Culture, Legal, Corporate Services, Finance, Risk and Advocacy. You'll work alongside experienced leaders and platform owners while utilising your skills in service management, stakeholder engagement, and strategic delivery.

**What you'll do**
- Manage relationships with service partners/operations team for service delivery
- Ensure operational needs are understood and prioritised
- Work with the SIAM team to ensure adoption and adherence to SIAM processes
- Monitor all SIAM processes and provide feedback on areas of improvement
- Approving, preparing, planning, and managing the transition of new or changed services
- Participation in service and service provider reviews and negotiation of SLA and contracts

**What you'll bring**
- Around 3+ years’ experience in IT service delivery, operations or support roles
- Strong technical background
- Exposure to Agile environments and digital platforms
- An interest in stepping into people or service delivery leadership
- Understanding of ITIL or SIAM (certifications a plus but not essential)
- Experience with incident response and decision making associated with crisis management
- Previous exposure to Partner and Service Level Management lifecycle

**What we can offer you**
- Variety of flexible work arrangements and leave options
- Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave
- Generous discounts on insurance products
- Exclusive offers on more than 400 of retailers including Myer, David Jones, Coles and Woolworths
- Invest in your brighter future with ongoing study support and career development programs

**About Suncorp Group**

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.
- At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 30 Jun 2025 AUS Eastern Standard Time
**Applications close**: 12 Jul 2025 AUS Eastern Standard Time

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