Practice Manager

2 days ago

Brisbane, Australia Stride Full time

**About Us**:
We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition - it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on the next stage of our journey, join us to make a difference. We're here to Stride.

**About the service**:
headspace Centres act as a one-stop-shop for young people who need help with mental health, physical health, alcohol and other drugs and/or work and study support.

**On offer**:

- Based across multiple SE QLD sites (Woolloongabba, Meadowbrook, Nundah, Beaudesert & Ipswich)
- Full-time & Permanent
- Excellent base salary plus Super
- Salary Packaging options (up to $15,899 tax free)
- Meals and entertainment allowance of up to $2,650
- Leave loading at 17.5%
- Stride Rewards - access to discounts from 100s of retailers (fashion, food and fitness)
- One paid wellbeing leave day per year
- Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
- Paid parental leave
- Excellent training and development
- Supportive team environment

**Role overview**:

- Provide practice management support to the Headspace by Stride Integrated services, and management team to deliver and operate services.
- Oversee and support a wide range of administrative task; including management of headspace by Stride QLD Senior Medical Receptionist and their teams, appointment systems, billing and medical records, on-boarding and management of practitioners.
- This position will also drive the AGPAL/GPA accreditation process and is responsible for maintaining quality standards for the private practice component of the headspace By Stride Centres.

**Requirements**:

- At least five years’ experience in Practice Management ideally in an environment with young people and/or primary health care.
- Experience with Primary Health Care Accreditation processes (AGPAL or GPA)
- Extensive knowledge of Medicare compliance, MBS items codes & billing systems
- Experience managing staff including providing supervision, performance reviews and performance management.
- Excellent organisations skills with the ability to prioritise, meet deadlines, work well under pressure and manage communications and information with staff and private practitioners.
- Demonstrated computer skills with experience in managing GP practice software for appointment management and skill in all Microsoft Office programs.
- Excellent interpersonal skills and communication skills (written and verbal) with the ability to maintain a calm, pleasant and respectful manner.
- The ability to deal with a diverse range of people, in particular to respond to young people with respect and sensitivity.
- Demonstrated ability to exercise initiative, solve problems and seek counsel where appropriate.
- Must be eligible to apply/currently hold a Blue Card

Vaccination against COVID-19 is a requirement for all positions and is in accordance with Stride policy. As part of the recruitment process Stride requests evidence of vaccination status (in accordance with privacy principles) to ensure compliance with this policy requirement.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

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