Settlements Officer

**Company Description** Hi.** We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.
**Job Description** Purpose of your Role**

Reporting to an Operations Team lead within Payment Operations, the Settlements Officer will be responsible for various tasks spanning the Payment Ops group including but not limited to, incoming and outgoing payment reconciliation, outward payment batch processing, Investigation/Trace/Recall of customer funds in accordance with company policies, and commercial and consumer team requirements. Daily calculation of funding requirements to ensure sufficient balance in Accounts to meet daily payment obligations.

This position is accountable for contributing to effective Operations & Settlements procedures and processes that balance OFX’s operational, financial, and reputational risk associated with its incoming receipts, outgoing payments and global payment methods. The Settlements Officer supports ‘direct to client’ focused practices that position OFX for scalable, profitable business growth.

This role is also responsible for the day-to-day enquiries from internal service and dealing teams in relation to operational issues, which include the receipt and settlement of customer transactions, investigation of payment instructions, status of payments and location of funds.

**What you do**
- Performing daily incoming payments reconciliations
- Perform outgoing payment processing operations and payment exceptions
- Serve as contact for internal and external stakeholders, while responding to and escalating issues appropriately
- Perform unallocated funds procedure and processes
- Analyze and drive to completion open items as they relate to payments and investigation activities
- Customer and bank liaison as needed for investigation of payment instructions or location of funds
- Continually review back-office operations for continuous process improvement and automation; support strategic initiatives including definition of process, controls and associated system requirements
- Ensure policies and procedures are followed to mitigate risk and fraud
- Liaise with financial institutions and assist in payment resolution
- Communicate efficiently with Global Treasury and Cash Management teams to ensure incoming receipts from and outgoing payments to customers are accurately managed and forecasted in cash balances.
- Align with the corporate strategy and priorities; actively participate in the development of the department’s procedures and processes and continuous improvement
- Ensure all documentation is updated and accessible, service levels are maintained, and adhere to all established procedures and controls
- Understand the competencies required for successful job performance and utilize this knowledge to coach and develop team members as well as to identify training needs
- Energize and inspire colleagues - generating excitement, a sense of pride, and a drive to excel
- Build and maintain relationships at all levels both within and outside the organization
- Identify ways to improve productivity and efficiency, while also utilizing relevant internal technology to efficiently manage Operations needs and deliverables
- Work together with the other colleagues in the Operations department globally to create a cross-functional, collaborative, high-performing team
- Assist with ad-hoc projects and IT change requests

**Qualifications**
- 3 year minimum experience in a financial services based work environment;
- An understanding of foreign exchange markets, foreign exchange terms
- Ability to multi-task, prioritise and manage deadlines
- Strong reconciliation knowledge and experience
- Strong attention to detail, high work rate and low error count
- Intermediate level skills with Microsoft Excel and Word
- Enthusiastic, motivated and proactive approach to work
- Personable, approachable, positive and relationship building abilities
- Excellent communication skills, with a strong client focus.
- An understanding of Swift messaging e.g. MT103, MT199, MT940 advantageous
- Good Team player.

**Additional Information** What it's like working at OFX**

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive o