Member Services Engagement Coordinator

6 days ago

West Leederville, Australia WA Local Government Association Full time

6 weeks’ annual leave (30 days)
- Build and develop strong relationships across the business
- Use your analytical and research skills to drive actionable strategies

**Member Services Engagement Coordinator**

**Full-Time**

**$98,808 per annum inclusive of superannuation guarantee**

An exciting opportunity exists to support our business to deliver a schedule of targeted engagement opportunities with Local Government members.

You will be joining an inclusive and collaborative culture where we offer in addition to 6 weeks’ (30 days) annual leave, an office within easy reach of public transport and parking, fantastic end of trip facilities, access to a wellbeing program, an active social club, and a commitment to employee development.

If you have an ability to understand and synthesise member/customer insights and have demonstrated experience in staff coordination/organisation and/or project management including calendar coordination then we would love to hear from you.

You should be able to develop strong stakeholder relationships across all levels and build credibility to influence decisions. You should have some experience in writing, editing and collating information from diverse teams and CRM system and be extremely organised and self-motivated.

**In this role you will**:
***Be the primary contact for all member visits.
- Increase member engagement through a proactive approach with continuous and ongoing communication to members.
- Collaborate with all areas of the business to gather insights and data to prioritise engagement for greatest impact.
- Attend and provide support at a range of stakeholder events including WALGA annual convention booth.
- Undertake research to identify current key issues and/or events related to Local Government that could be utilised for member visits.
- Manage and arrange all member visit bookings with Local Governments, including invitations, travel, accommodation.
- Be responsible for accurate CRM data input and reporting.

**About WALGA?**

WALGA is an independent, member-based, not for profit organisation that advocates for Local Government and provides services to support sector excellence.

As the peak industry body, WALGA advocates on behalf of WA’s 139 Local Governments, delivers professional training and advisory services to members across the State and negotiates service agreements for the sector.

We aim to leverage the collective strength and influence of the Local Government sector to benefit the WA community.

WALGA has approximately 100 staff with the majority located in our West Leederville office and organised into key portfolios: Advocacy, Policy, Member Services, Infrastructure and Corporate and Executive Services.

**To Apply**

Applications must be submitted through our website Work at WALGA

For further details on the role please contact Tony Brown, Executive Director Member Services on (08) 9213 2051.

This role is being sourced directly by WALGA. We respectfully request no agencies approach.

***We may commence interviews upon receipt and reserve the right to close the position early.

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