Service Support Coordinator

16 hours ago

Leederville, Western Australia Scope Systems Pty Ltd. Full time

Scope Systems is a leading supplier of technology and software solutions to the global mining and services industries. We partner with our customers to deliver innovative, reliable, and future-ready systems that drive efficiency and long-term value. With a reputation for excellence and a culture that values collaboration, growth, and innovation, we provide an exciting environment where our people can thrive and make a real impact.

The Role

We are seeking a professional Service Support Coordinator to join our Service Support team on a 6 months temporary contract.  You will be based in our office at West Leederville. This is a hands-on role overseeing daily operations, resource allocation, and service delivery aligned with ITIL best practices.

Your daily tasks will include:

· Lead, mentor, and motivate a team of support consultants.

· Allocate workloads, manage rosters, and ensure KPIs and SLAs are met.

· Act as first escalation point for customer issues and technical troubleshooting.

· Oversee ticket management in Ivanti and ensure timely resolution.

· Chair support ticket review meetings and prepare reports for management and clients.

· Identify process improvements and drive continuous learning in the team.

· Liaise with vendors and assist with invoicing and month-end tasks.

About You

Essential:

· Degree in Business, IT, or equivalent experience.

· years' experience leading a customer support team.

· ITIL qualified with practical IT service delivery experience.

· Skilled in managing resources and performance against KPIs and SLAs.

Desirable:

· ERP knowledge, particularly in the mining sector.

· Graduate Diploma in Management or leadership studies.

· High-pressure customer service experience.

Skills & Attributes:

· Strong interpersonal, communication, and customer-focused skills.

· Analytical, organised, and able to prioritise multiple tasks.

· Self-motivated with initiative and attention to detail.

  • Customer Service Coordinator

    13 hours ago

    Leederville, Western Australia Beacham Group Full time $60,000 - $90,000 per year

    Coordinate workloads, SLAs and client communicationSupport a busy technical helpdesk team (L1-L3)Maintain smooth operations and service performanceAbout the Role:You'll work under the Support Services Manager, overseeing the day-to-day coordination of a technical support team. The role focuses on ensuring tickets are managed efficiently, SLAs are met and...

  • Senior Leader Coordinator

    4 days ago

    Leederville, Western Australia Water Corporation Full time $93,249 - $150,000 per year

    The world is changing and as we work towards a more sustainable future every day, our teams work to create innovative solutions and help deliver and manage water across our state. We invite you to join one of our committed teams and thrive as you collaborate with bright minds while shaping WA's water future.Step into a leadership focused administrative role...

  • Project Coordinator

    11 hours ago

    Leederville, Western Australia SPH architecture + interiors Full time $60,000 - $90,000 per year

    Join Us - Project CoordinatorThe Project Coordinator is responsible for overseeing the studio's architecture and interior design projects, daily financial operations and quality management system. This role acts as a central point between project teams and leadership—helping to balance creative delivery with operational and financial efficiency.Primary...

  • Senior Coordinator Road Safety

    2 weeks ago

    Leederville, Western Australia WA Local Government Association Full time $120,000 - $180,000 per year

    Senior Coordinator Road SafetyFull-TimeTotal Package $143,791.73 per annum incl. superannuation($128,385.47 base + $15,406.26 super)• Coordinate a team that builds the capacity of WA Local Governments• Drive real impact across a statewide road safety program• Enjoy sector leading 6 weeks' annual leave in a values driven workplaceBe part of the next...

  • Workflow Coordinator

    6 days ago

    Leederville, Western Australia Robert Half Full time $60,000 - $80,000 per year

    About the Company This organisation is focused on providing professional property valuation services and they take pride in their commitment to operational excellence and their customer-centric approach.The Role In this dynamic and key administrative position, you will oversee and manage the end-to-end workflow for residential property valuations. The hours...

  • Senior Coordinator Road Safety

    6 days ago

    Leederville, Western Australia Walga Full time $120,000 - $150,000 per year

    Senior Coordinator Road SafetyFull-TimeTotal Package $143,791.73 per annum incl. superannuation($128,385.47 base + $15,406.26 super)Be part of the next chapter. The RoadWise team is evolving and we're building a structure that's not just fit for today but set up for the future. Right now, we're looking for two Senior Coordinators Road Safety to help us...

  • Integrated Solutions Support Lead

    10 hours ago

    Leederville, Western Australia Catholic Education Western Australia Full time $164,875 - $186,432 per year

    Integrated Solutions Support LeadFor over 150 years, our schools, colleges, early learning centres and out of school care programs have been an integral part of education in Western Australia. Together we form the state's second-largest education provider, with more than 83,000 students relying on our nearly 14,000 dedicated staff each day. We are committed...

  • Aboriginal Engagement Coordinator

    2 weeks ago

    Leederville, Western Australia Injury Matters Full time $60,000 - $80,000 per year

    Who are we?We're Injury Matters, WA's injury prevention and recovery specialists.Our team has been helping people across WA prevent and recover from injuries since 1992. From road safety to trauma recovery and falls to substance-related harm, we lead vital, often life-saving injury solutions and collaborations that empower us all to live life to the full. At...

  • Integrated Solutions Support Lead

    9 hours ago

    Leederville, Western Australia Catholic Education Western Australia Limited Full time $164,875 - $186,432 per year

    Catholic Education in Western Australia (CEWA) is the second largest education provider in the State. We cater for more than 76,000 students in 162 schools. CEWA strives to create progressive environments that enhance learning. Our culture is underpinned by our Vision, Quality Catholic Education (QCE) Elements and CECWA' Strategic Directions. Our aspiration...

  • Marketing Coordinator

    2 weeks ago

    Leederville, Western Australia ABN Group Full time $90,000 - $120,000 per year

    Join one of WA's Largest In-House Marketing CommunitiesABN Group is a leading player in the building industry dedicated to building the dream of homeownership.As a Marketing Coordinator at ABN Group, you'll be at the forefront of driving our marketing funnel by harnessing best practice strategy and dynamic execution. From content creation to stakeholder...