Project Support Co-ordinator, Meaningful Social Research, Ft

Posted: 12/02/2025

Closing Date: 02/03/2025

Job Type: Permanent - Full Time

Location: Melbourne

Job Category: Research & Consulting

ORIMA Research is a private Australian-owned professional services firm that provides market and social research, data analytics, organisational performance improvement and related advisory services. We are a genuine public sector research specialist, whereby over 90% of our clients are in the government sector. Established in 1996, we now have around 70 professional staff working across four offices in Melbourne, Canberra, Sydney and Brisbane.

ORIMA is a values-based organisation and we pride ourselves on our service ethos, high performance culture, innovation, integrity and focus on helping our staff to thrive. We are:

- People who believe in the value of evidence-based approaches to inform government decision making;
- Lateral thinkers and problem solvers - we find the best solutions for our clients; and
- From a diverse range of qualifications and professional backgrounds.

Seeking a highly capable, organised person, likely recent graduate, with min 2-3 years relevant work experience to join a lovely team to provide project, telephone and administrative support for one of our social research teams undertaking meaningful research for Australians. This role will provide research support to projects including activities such as outbound and inbound phone calls, interview scheduling and calendar management, phone follow up with senior stakeholders, document/presentation production, proof-reading, accuracy checking of number tables, and administration. Based on project needs, the role will also have the opportunity to work across other teams, adding additional variety.

This role is critical to the successful delivery of social research projects and will see you multi tasking and co-ordinating multiple projects, ensuring the researchers are able to focus on their research with you advancing the administrative tasks and other requirements, at times to short timeframes. Market or social research (you may have experience in telephone interviewing/surveys/call centre or have scheduled and co-ordinated surveys/fieldwork) or professional office experience is advantageous, though not essential.

Suited to an office professional with strong communication and administrative skills. As you will be the first voice our client stakeholders hear, you will be outgoing, persuasive, have an excellent phone manner and service orientation being proactive, solutions oriented, positive and focussed on supporting the researchers. You will be reliable, efficient, and able to deal with ad hoc and varied tasks emphasising attention to detail. You will enjoy a busy, varied professional office, in a medium sized business, and will take ownership and responsibility for outcomes. It would be beneficial if you understand the context that busy executives, including Chief Financial Officers, work within and how to be persuasive and polite over the phone to gain their input.

You will have excellent administrative, organisational and interpersonal skills, a can-do attitude and positive, respectful, service-oriented demeanour with the ability to multi task and set priorities. You will be a strong team player, use your initiative and be proactive. Knowledge of the public sector and/or market or social research would be advantageous, though not essential. There may be potential opportunities to advance to the professional research stream dependent on interest, qualifications and performance.

**Desired Skills and Experience**:

- Australian Citizen or Permanent Resident
- Minimum 2-3 years of administration or customer service experience in a professional, medium sized corporate office. Social/market research experience (telephone interviewing, surveys, fieldwork co-ordination) viewed positively, though not essential. Degree qualified is advantageous.
- Proficiency in the Microsoft suite - Teams, Excel, Word, PowerPoint
- Excellent administration skills and able to maintain effective processes and systems
- Confident with document and table formatting and number checking
- Highly professional and well presented
- Well developed written and verbal communications skills - applicable to interacting with professional clients
- Strong commitment to excellent client service with a friendly, responsive and welcoming personality
- Attention to detail
- Ability to multitask and work under pressure, to deadlines, remaining calm and solutions focussed. Willing to help with any task which assists the researchers and projects.
- Work from our collegiate, supportive office in Collingwood.

Ability to gain a positive Police Check and WWCC (as required), Understands about confidentiality and privacy requirements.

No Agencies please.