Team Manager

6 days ago

Adelaide Region SA, Australia HAYS Full time

Join a Federal Government Call Centre in a 9 month Team Manager role.

**Your new company**
This Government Departments focal point is about collaborating people, policies and programs in order to make a difference in the lives of thousands of Australians every day. Based in the CBD, this organisation is supporting people in need.

**Your new role**
Will be working a 7.5-hour shift between 8am and 7pm Monday to Friday, your role will be based in a high-volume inbound and outbound contact centre, where your team will provide assistance via phone to customers.

You will provide along with your team leaders, provide support, guidance and coaching to the frontline team. You will complete people management tasks such as performance management and the setting of objectives and targets. Along with this you will identify areas for improvement and implement change to enhance customer experience or improve operational efficiency.

Working closely with the Director and Assistant Directors you will respond to change and provide strategic direction for the wider team. You will prepare written responses for internal and external stakeholders including ministerial responses.

**What you'll need to succeed**
- Previous experience working within a Contact Centre within a leadership or management role.
- Operations or project management experience
- Exceptional communication skills to be able to convey complex information, tailor messaging and resolve issues.
- Strong analytical skills and the ability to interpret data and reporting.
- Professional written communications
- The ability to promote positive change within a team of customer service representatives
- Initiative, flexibility, and resilience.
- A Customer Centric outlook with empathy for customers in vulnerable situations
- The ability to be able to work a typical 7.5-hour day rostered between 8am and 7pm Monday to Friday

**What you'll get in return**
A 9-month causal management assignment where you will be able to bring your Leadership and Management skills into a busy essential Government contact centre. Receiving an hourly rate of $51 per hour plus super you will be based in a modern CBD office, with a supportive team environment where no day is the same.

Temporary and Contract workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden fees or costs for our services
- Regular contact with local Adelaide consultants throughout the duration of your assignment

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2700990

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