Salesforce Administrator

**Salesforce Administrator - Field Services**

Melbourne, VIC, AU, 3000

**About Us - CitiPower, Powercor and United Energy**:
CitiPower and Powercor Australia are electricity distributors and supply power to more than one million Victorians. We own and manage the technology - poles, wires, meters, and distributed technologies such as storage - that deliver electricity to homes and businesses within Melbourne’s CBD, its suburbs and across central and western Victoria.
It is a whole of team effort with a diversity of teams across our businesses all contributing to great customer and community outcomes. Our people are our most important asset and we continually invest in nurturing their capability. Working with us means being fully supported to make the most of new experiences and build careers through a range of opportunities to learn from the best and grow in a safe, inclusive, flexible and collaborative environment.

**About this Role**:
A permanent opportunity that is responsible for all aspects of our user management, including but not limited to new user set up / deactivation, roles, profiles and permissions, this role is vital in assisting the business to continually improve and enhance our Salesforce platform.
In this busy role, you will also be responsible for test system environment management, and salesforce configuration changes such as Workflow, Process Builder, Flow, assignment rules, approval processes, and custom settings, just to name a few.
Using your experience in a similar role, and your key skills in analysis, coordination, effective monitoring of performance and working with stakeholders, this is an exciting new position in our team that is essential to our ongoing success in this space.
- (Please note availability will be required in this role, as will travel to other work locations at times)._

**What you will deliver**:

- Ensure performance standards are met in OLA’s, SLA’s and KPI’s, as well as the full scope of system monitoring and processing.
- Focus on continuous improvement initiatives in this space, mitigating risks, and ensuring data quality and automation where required
- Collaborate and work closely with business users to understand business process needs, ensuring responsiveness and resolution.
- Manage unit testing, test configurations, product changes, ensuring appropriate user testing experience has been undertaken

**About you**
**To succeed in this role you’ll have**:

- Strong Salesforce product knowledge and working hands on experience in Salesforce or Click Administration
- Experience in ITIL or equivalent Service Management methodologies, as well as the ability to research, analyse, coordinate, develop, and maintain documentation
- Previous work experience as a Technical Analyst / Programmer is preferred, as is knowledge with SAP, Youreka, and familiarity with basic programming methodology and development
- Certified Salesforce Administrator (Advantages).

**Your career with CitiPower and Powercor**:
When you join our business, your work-life balance and career development are high priorities. We place emphasis on your development through diverse training programs, leadership courses and internal opportunities.
With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we’re committed to equal opportunities for all employees.

**Our benefits include**:

- Exposure to industry leading practices within a strong and stable company
- A great incentives package including an annual performance bonus, health and fitness subsidy, salary packaging options and much more.
- A supportive team culture

OUR VALUES: Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business

**Job Segment**:Programmer, SAP, Supply, ERP, Operations, Technology

**Job Type**: Permanent