Salesforce Administrator

Location: Melbourne | CBD

Job type: Full time / 8 December 2025

Organisation: Department of Jobs, Skills, Industry and Regions

**Salary**: $95,102 - $107,905

Occupation: Sales/Business Development

Reference: VG/033431A

The Department of Jobs, Skills, Industry and Regions is focused on growing Victoria’s prosperity, building the productive capacity of our economy and increasing participation - by creating more opportunities for people through skills and jobs; helping businesses and industries to thrive; and building vibrant communities and regions. For more information, see the DJSIR Strategic Plan 2023-2027

Established on 1 January 2023, our work spans numerous portfolios, supporting departmental ministers and operating across metropolitan, regional and international offices. We oversee various public entities, including public corporations, regulatory authorities and specialist boards.

Our values are accountability, integrity and respect, and underpin everything we do.

**Salesforce Administrator**
- _Salary: $95,102 to _$107,905_ (Plus Superannuation)_
- _Fixed term until 8 December 2025_
- _Usual hours of work: Full time (flexibility may be available)_
- _Usual work location: _1 Spring Street, Melbourne VIC 3000_ (flexibility may be available)_

**The Role**

Reporting to the Technical Lead, the Salesforce Administrator will be part of the Salesforce Support team which provides Salesforce support to the Department for the delivery of government industry, disaster response and recovery programs. As part of a multidisciplinary Salesforce Support team that embraces iterative, agile software delivery and regular release cadence, your expertise and experience working with the Salesforce Sales Cloud stack and engaging diverse stakeholders across large, complex organisations will be valued. You will bring to the role, specific experience and specialist expertise.

The responsibilities of the role include, but are not limited to:

- Providing end user support within multiple customised Salesforce instances with 1700+ users
- Managing the Case queues within Service Cloud to action and resolve support requests
- Becoming skilled with the Department's in-house Form Building activity.

**The Team**

The position of Salesforce Administrator forms a part of the Information Services (IS) branch within the Corporate Services group.

Information Services (IS) oversees the delivery of ICT-related investments and services to DJSIR. IS engages with the organisation to ensure ICT systems and services are appropriately designed, governed, and delivered. IS offers a range of end-user focused systems and services to the organisation both directly and through third-party providers and provides governance and assurance for systems and services delivered by other groups and agencies within.

The DJSIR service environment includes supporting around 5,000 desktops, 3,000 smartphones/mobile devices across over 85 business sites (inclusive of near 20 international sites). Our team consists of around 80 staff, located within the CBD, metropolitan and regional locations.

**About You**
- Demonstrated aptitude and skill as an IT Administrator
- A good understanding of system access and security models
- Knowledge of the software development life cycle and change management in an agile environment.

**Further Information**

The department is committed to creating and maintaining a child safe organisation. We have zero tolerance of child abuse and are committed to taking the necessary steps to protect children from harm by adopting a preventative, proactive and participatory approach to child safety in accordance with the Child Safe Standards.

**How to Apply**

**Applications close at 23:59pm on 22 November 2024