Salesforce Administrator

2 days ago

Melbourne, Australia RACV Full time

RACV Head Office | Melbourne CBD-
- Competitive salary | Discount on RACV Products-
- Permanent full-time position | Be part of a diverse team**Great things start here**

Challenge yourself, inspire others, make a difference - it all starts here. At RACV, we’re proud to be there for every Victorian. Whether it’s on the side of the road, a trip down the coast or inside our stores, we’re in the community and a big part of their everyday. When you join the journey at RACV, you’ll find more than just a job. It’s your chance to be part of something bigger.

**About the opportunity**

**Could this be just the right role for you**

As a Salesforce Ambassador you will be the face of Technology support within the organisation. Your primary focus will include:

- Take ownership of the customer outcome, triaging and resolving incidents and service requests leveraging delivery squads and Technical Leads for assistance as necessary. We’re one team and we own the solutions we build, there’s no log and flick here.
- Fast paced working environment with high demand on the services the team supports
- Document detailed knowledge articles and Standard Operating Procedures (SOPs) to assist with knowledge transfer within the team.
- Analyse data and execute data migration strategies and mapping as required
- Co-ordinate and lead the implementation of Platform Release and Maintenance Upgrade activities
- Review and Maintain Business Continuity Plans (BCP) whilst also executing procedures critical to the recovery of data within our Salesforce platform (simulated exercises and real-time (if required))
- Perform monitoring and maintenance activities of our Salesforce Platform back-up solution required to support BCP procedures
- Ensure compliance with relevant internal and external standards such as Privacy and Security
- Hybrid of Kanban & Agile working based on a 3-week delivery cycle

**What you’ll need to be successful**
- 3+ years as a Salesforce Administrator in enterprise environments or the equivalent Salesforce/CRM experience
- Strong analytical skills and a logical approach to problem solving
- Advanced oral and written communication skills with ability to present and articulate using a variety of verbal, written and visual methods where appropriate to a diverse range of audiences.

**The RACV difference**

We champion diversity, work inclusively and believe every new voice brings brilliant new ideas. Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.

Our values are central to everything we do. We are proud to have values that underpin our unique culture where, as one team, we act courageously to ensure we deliver the best possible experiences to our members, customers, and employees.

**Application process**
- Submit your CV.
- Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment. All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment._
- How to apply:
- If you have **NOT** registered with our Online Application System, you can begin your Application

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