Bookings and Enquiries Officer

5 days ago

Melbourne, Australia Museum Victoria Full time

Location: Melbourne | CBD

Job type: Part time

Organisation: Museum Victoria

**Salary**: $58,539 - $66,858

Occupation: Customer Service/Call Centre

Reference: VG/MV3168

Australia's largest public museum organisation is seeking a Bookings & Enquiries Officer at Museums Victoria.

**Bookings & Enquiries Officer**

Australia's largest public museum organisation is seeking a Bookings & Enquiries Officer at Museums Victoria.

**ABOUT MUSEUMS VICTORIA**:
Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.

To learn more about Museums Victoria, please visit About us - Museums Victoria

**ABOUT THE POSITION**:
**Some of the key duties include**:

- Support the growth and delivery of Museums Victoria and IMAX Melbourne education and Public programs through -- Promoting and informing visitors about Museums Victoria program
- Guiding educators through available and suitable programs, spaces and options.
- Independently and accurately collect, input and manage relevant information via our ticketing system.
- Prepare schedules and maintain reports for Museums Victoria and IMAX education programs.
- Provide support to front of house Visitor Experience teams.
- Accurately process payments for education programs.
- Respond to online enquiries.
- Resolve customer issues and complaints within Museum guidelines and procedures

**The successful applicant will have**:

- Demonstrated high level internal and external customer focus including effective team work and internal communications
- Demonstrated high level communication, negotiation and interpersonal skills
- Demonstrated ability for problem solving and conflict resolution
- Demonstrated experience in providing quality service in a contact centre or equivalent telephone and/or online based environment

***OTHER INFORMATION**

Part time (0.8 FTE) ongoing roles. The salary on offer is $ $56,834 + 11.5% superannuation.

**HOW TO APPLY?**

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select **“All Jobs”** and click on the link for this job's listing.
- Your Cover Letter
- Your Resume

**Please note**: Applications that do not address the Key Selection Criteria will not be considered.

**APPLICATIONS CLOSE: 23 September 2024 (11:59pm)

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