Enquiries Officer

2 weeks ago

Melbourne, Australia Victorian Inspectorate Full time

Location: Melbourne | CBD

Job type: Ongoing - full time or part time

Organisation: Victorian Inspectorate

**Salary**: $74,580 - $90,558

Occupation: Regulatory Governance and Compliance

Reference: VG/VG/VI0049A

This opportunity is for you, if you would enjoy:
**- **Contributing to strengthening Victoria’s integrity system.**:
**- **Supporting the system to hold the public sector to account, and you**:
**- **have a passion for integrity and oversight and want to make a positive difference**:
**- **enjoy being part of a small, expert organisation that strives for the highest standards. The Victorian Inspectorate (VI) provides oversight of the Independent Broad-based Anti-corruption Commission and other integrity, accountability and investigatory bodies and their officers, and plays a key role in Victoria’s public interest disclosure scheme.**:
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**This opportunity is for you, if you would enjoy**:
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***:

- **Contributing to strengthening Victoria's integrity system.****:

- **Supporting the system to hold the public sector to account, and you**:****:

- **have a passion for integrity and oversight and want to make a positive difference****:

- **enjoy being part of a small, expert organisation that strives for the highest standards.***

***
**The position requires **demonstrated** experience in **complex front-line response/enquiries management** in a government or law enforcement context **and the ability to communicate effectively and sensitively with a diversity of people** including vulnerable members of the community. **E**xpertise** with case management systems is highly desirable and experience working in a State or Commonwealth Government **jurisdiction** would be well regarded.**

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**If this interests you and you are looking for a full-time or a part-time opportunity where you work at least three days per week, please apply.**

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**Job Overview**

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**As part of the Complaints team and reporting to the Manager, Complaints, the **Enquiries Officer** is a vital front-line, first point of contact and **is responsible for** receiving and responding to the **numerous** enquiries received by the VI. This involves triaging enquiries and **providing** information about the role of the VI, updating the VI's case management system**, **and **managing correspondence in the complaints team mailbox**. The Enquiries Officer **also **provides **administrative and operational support to the broader complaints team** as **required** to meet the performance **objectives** of the VI's complaints handling framework and the VI's broader strategic objectives**.**
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**The level of flexibility with working arrangements for this position is constrained due to operational requirements which necessitate onsite presence.**

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**For more information regarding this position, please see the attached position description.**

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**How to apply**

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- **resume**

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- **covering letter outlining your interest in the position and**

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- **s**uccinct response to the Key Selection Criteria of no more than two pages in total.**

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