Enquiries Officer

2 weeks ago

Melbourne, Australia Victorian Inspectorate Full time

Location: Melbourne | CBD

Job type: Ongoing - full time or part time

Organisation: Victorian Inspectorate

**Salary**: $74,580 - $90,558

Occupation: Regulatory Governance and Compliance

Reference: VG/VG/VI0049A

This opportunity is for you, if you would enjoy:
**- **Contributing to strengthening Victoria’s integrity system.**:
**- **Supporting the system to hold the public sector to account, and you**:
**- **have a passion for integrity and oversight and want to make a positive difference**:
**- **enjoy being part of a small, expert organisation that strives for the highest standards. The Victorian Inspectorate (VI) provides oversight of the Independent Broad-based Anti-corruption Commission and other integrity, accountability and investigatory bodies and their officers, and plays a key role in Victoria’s public interest disclosure scheme.**:
***
**This opportunity is for you, if you would enjoy**:
***

***:

- **Contributing to strengthening Victoria's integrity system.****:

- **Supporting the system to hold the public sector to account, and you**:****:

- **have a passion for integrity and oversight and want to make a positive difference****:

- **enjoy being part of a small, expert organisation that strives for the highest standards.***

***
**The position requires **demonstrated** experience in **complex front-line response/enquiries management** in a government or law enforcement context **and the ability to communicate effectively and sensitively with a diversity of people** including vulnerable members of the community. **E**xpertise** with case management systems is highly desirable and experience working in a State or Commonwealth Government **jurisdiction** would be well regarded.**

***
**If this interests you and you are looking for a full-time or a part-time opportunity where you work at least three days per week, please apply.**

***

***

**Job Overview**

***

***

**As part of the Complaints team and reporting to the Manager, Complaints, the **Enquiries Officer** is a vital front-line, first point of contact and **is responsible for** receiving and responding to the **numerous** enquiries received by the VI. This involves triaging enquiries and **providing** information about the role of the VI, updating the VI's case management system**, **and **managing correspondence in the complaints team mailbox**. The Enquiries Officer **also **provides **administrative and operational support to the broader complaints team** as **required** to meet the performance **objectives** of the VI's complaints handling framework and the VI's broader strategic objectives**.**
***
**The level of flexibility with working arrangements for this position is constrained due to operational requirements which necessitate onsite presence.**

***
**For more information regarding this position, please see the attached position description.**

***

***

**How to apply**

***

***
- **resume**

***

***
- **covering letter outlining your interest in the position and**

***

***
- **s**uccinct response to the Key Selection Criteria of no more than two pages in total.**

***

***

***

*

  • Enquiries Officer

    1 week ago

    Melbourne, Victoria, Australia Victorian Inspectorate Full time

    **This opportunity is for you, if you would enjoy**:- Contributing to strengthening Victoria's integrity system.- Supporting the system to hold the public sector to account, and you:- have a passion for integrity and oversight and want to make a positive difference- enjoy being part of a small, expert organisation that strives for the highest standards.The...

  • Enquiries Officer

    1 week ago

    Melbourne City Centre, Australia Labour Hire Licensing Authority Full time

    The Victorian Government established the Labour Hire Licensing Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. The LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with the Labour Hire...

  • Enquiries Officer

    2 weeks ago

    Melbourne, Victoria, Australia Claro Aged Care and Disability Services Full time $60,000 - $80,000 per year

    Work options: Work From Anywhere Options to work fully remotely within periodic office attendance.(Adelaide, Melbourne or Brisbane)Who we are:Claro Disability Services is a leading provider of disability services across Australia. We provide outstanding, customer-focused disability services to Australians in their own homes, and in the community.Our name...

  • Enquiries Officer

    2 weeks ago

    Melbourne City Centre, Australia Victorian Inspectorate Full time

    **This opportunity is for you, if you would enjoy**: - Contributing to strengthening Victoria's integrity system. - Supporting the system to hold the public sector to account, and you: - have a passion for integrity and oversight and want to make a positive difference - enjoy being part of a small, expert organisation that strives for the highest...

  • Client Enquiry Officer

    6 days ago

    Melbourne, Australia Nextt Group Full time

    Permnanent Full Time | Flexible Hybrid Working | Melbourne CBD Office - Work within a team of industry experts in an innovative team environment - Professional Development and Career Growth Opportunities! As Nextt enters an exciting growth period, so does the significance of our Client Enquiry Team. Bringing in a high % of our business’ growth, the role...

  • Enquiries Officer

    1 week ago

    Melbourne, Australia Labour Hire Licensing Authority Full time

    Location: Melbourne | CBD Job type: Full time / 12 months Organisation: Labour Hire Licensing Authority **Salary**: $72,751 - $88,336 Occupation: Customer Service/Call Centre Reference: VG/LHLA/LHA/1648052 Reporting to the Team Leader, Enquiries and Complaints, this role will support the licensing functions and front-line services in the LHA Licensing...

  • Bookings and Enquiries Officer

    2 weeks ago

    Melbourne, Australia Museum Victoria Full time

    Location: Melbourne | CBD Job type: Part time Organisation: Museum Victoria **Salary**: $58,539 - $66,858 Occupation: Customer Service/Call Centre Reference: VG/MV3168 Australia's largest public museum organisation is seeking a Bookings & Enquiries Officer at Museums Victoria. **Bookings & Enquiries Officer** Australia's largest public museum...

  • Enquiries Officer

    1 week ago

    Melbourne, Australia Department of Government Services Full time

    Location: Melbourne | CBD Job type: Ongoing - full time or part time Organisation: Department of Government Services **Salary**: $58,539 - $75,175 Occupation: Customer Service/Call Centre Reference: VG/1817740Z **We are currently recruiting multiple ongoing and fixed term VPS2 positions to work at the newly created Whole of Victorian Government contact...

  • Bookings And Enquiries Officer

    1 week ago

    Melbourne, Victoria, Australia Museums Victoria Full time

    Bookings & Enquiries OfficerAustralia's largest public museum organisation is seeking a Bookings & Enquiries Officer at Museums Victoria.**ABOUT MUSEUMS VICTORIA**:Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum,...

  • Enquiries Officer

    1 week ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    We are currently recruiting multiple ongoing and fixed term VPS2 positions to work at the newly created Whole of Victorian Government contact centre. About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important...