Enquiries Officer

1 week ago

Melbourne, Australia Labour Hire Licensing Authority Full time

Location: Melbourne | CBD

Job type: Full time / 12 months

Organisation: Labour Hire Licensing Authority

**Salary**: $72,751 - $88,336

Occupation: Customer Service/Call Centre

Reference: VG/LHLA/LHA/1648052

Reporting to the Team Leader, Enquiries and Complaints, this role will support the licensing functions and front-line services in the LHA Licensing Team. As a front-line professional response person, this role is vital as the first point of contact to the LHA.

The Victorian Government established the Labour Hire Licensing Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. The LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with the _Labour Hire Licensing Act 2018 _(Vic) (Act).

**About the role**

Reporting to the Team Leader, Enquiries and Complaints, this role will support the licensing functions and front-line services in the LHA Licensing Team. As a front-line professional response person, this role is vital as the first point of contact to the LHA.

The Enquiries Officer is responsible for providing a high quality and a timely diverse range of end-to-end administrative services across all areas of the Authority, with a primary focus on operational support for general business functions plus specific projects. The Enquiries Officer will manage a wide variety of matters and must be able to quickly identify issues and determine the best avenue to assist.

The location of this role is flexible and can be Bendigo or Melbourne based in accordance with COVID-19 hybrid regulations.

**About you**
- Enthusiastic person who is passionate about improving workers' lives
- Effective communicator and listener, be able to build and maintain good relationships with our stakeholders
- Excellent interpersonal and problem-solving skills
- Ability to work in a fast-paced team environment dealing with competing priorities

**Position Details**

Enquiries Officer

Ref: 20

VPS 3 - $72,751 -$88,336 (plus Superannuation)

Enquiries and Complaints, Licensing

Bendigo or Melbourne CBD

Full time, Fixed Term -12 months

Contact: Shane Christmass, Team Leader Enquiries & Complaints - 0428 783 895

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