Bookings Officer

**Bookings Officer**

SEA LIFE Melbourne Aquarium, King St & Flinders St
Melbourne, VIC, 3000
Australia

***

Are you passionate about customer service? Do you have great attention to detail skills?

We currently have a fantastic opportunity for a Bookings Administrator to join the team at SEA LIFE Melbourne Aquarium.

**About the Role**

Reporting to the Guest Services Manager you will be responsible for effectively handling and coordinating all enquiries and booking processes to ensure we deliver a seamless guest experience.

Your duties include but are not limited to:

- Respond to all booking enquiries regarding schools, groups, tours and experiences and handling these enquiries effectively and efficiently.
- Ensure a seamless booking process is followed within Accesso (booking system), ensuring all bookings are entered correctly and no double bookings are made.
- Send out confirmation letters and all relevant information once the booking has been made.
- Ensure a high standard of customer care is always adhered to for both internal and external guests.
- Liaise with the Marketing Manager to ensure you have up to date information about new campaigns, education updates and group programs available.
- Secure additional revenue by upselling additional products and services where appropriate.
- Maintain contracts and relationships with guests as needed.
- Take ownership of the ticket donations process, following all processes and procedures surrounding donations.
- Take ownership of the issuing of Complimentary tickets and following all relevant processes and procedures.

**About You**

A passion for working in the tourism/attraction industry is essential, but to truly shine in this role you will also have:

- High level of planning and organisational skills required to meet the daily needs of the business.
- Excellent customer service skills.
- Ability to work within a team environment.
- High level of attention to detail, accurate and well organised.
- Consistency in work ethic, professionalism, and the ability to follow through with extra tasks.
- Demonstrate high level of computer literacy and systems capability.

**Benefits**

***-Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
- Being part of a business built on fun

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.
Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

**So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you**

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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