Operations Coordinator

1 week ago

Mulgrave, Australia Johnson Controls Full time

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

**The Company**

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat.

**About the role**:

- Dealing with customer orders, ensuring pricing and part numbers are correct
- Using Point of Sale (POS) Systems
- Updating and ensuring accuracy of all Monthly spreadsheets
- Resolving all accounts receivable issues and disputes
- Raise all required credit notes
- Deal with Warranty Returns and dispatch of replacements
- Run Month end reports as required
- Assist the other members of the products team when required
- Ensure customer orders intake within 24 working hours
- Provide excellent customer service

**About you**:

- Administration experience in a similar role
- Customer service skills (Strong service orientation)
- Accurate accounting
- Team oriented approach
- Proficient MS Office Skills - but skilled in Excel
- Excellent written and verbal communication skills and teamwork ability
- Professionalism and pro-activeness
- Excellent time management and work prioritization skills
- Relationship management with both employees and customers
- Ability to multi task and meet deadlines
- Self motivated and proactive

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