Costco Ipswich Service Deli Department Supervisor

Costco Wholesale is the 2nd largest global retailer operating more than 752 locations in 11 countries, catering to both business and individual members. We are the recognized leader in our field - dedicated to quality in every area of our business and respected for our outstanding business ethics.

As the **Service Deli Supervisor** you will be the driving force behind the effective management of employees and direct operations of the Deli department and other areas of the warehouse. This will require you to maintain operational standards of safety and quality while leading, mentoring and coaching staff in delivering superior member service. Some of your responsibilities will include:
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Supervises and participates in the daily operations of the Service Deli. Supports the Service Deli management team in promoting a high-level of productivity. Coordinates employee lunches and breaks, reviews employees, carries out new programs, and addresses member issues. Implements and upholds proper Service Deli and general safety procedures and standards. Maintains courteous member service at all times. Promotes a high level of productivity and member service. Participates in duties of the service deli area.

**DAILY RESPONSIBILITIES**
- Develops, coaches, counsels, and directs Service Deli personnel. Provides feedback to promote team work and accountability among employees. Interactively monitors Service Deli employee performance and participates in performance reviews as needed. Implements and upholds proper Service Deli and general safety procedures and standards.
- Monitors finished merchandise to see that department consistency and quality standards are met. Monitors merchandise presentation and merchandising.
- Participates in restocking ingredients and supplies, food preparation, stocking display case, and cleaning up.
- Determines production requirements.
- Follows Sanitation Standard Operating Procedures (SSOP) guidelines as it refers to proper cleaning and sanitation of all equipment required by this position.
- Completes and complies with the 11 Commandments of Quality Assurance, Food Safety certification, and all safety training required by warehouse and Service Deli.
- Assists with physical inventory periodically and assists with orders to buying office for equipment, product, and supplies.
- Coordinates proper maintenance and repairs for machinery, equipment, and implements.
- Assists in other departments of the warehouse as necessary.
- Provides prompt and courteous customer service to members, employees, and suppliers.

**Competency Statement(s)**
- Communication - Clearly articulates information, both verbally and in writing, about services and merchandise in a way that can be easily understood by employees, members, and suppliers. Actively listens to members, employees, and other managers in order to efficiently teach, organise, and respond to department issues. Limits communication of confidential information to those individuals with a need to know.
- Member Service - Exhibits a professional demeanour towards others and is able to maintain composure and make appropriate decisions while under stress. Unselfishly serves others and assists members, employees and suppliers in a prompt and effective manner while following company policies and procedures. Is proactive and reacts quickly and appropriately in identifying problems, finding solutions and making sound decisions that reflect his/her management position and Costco's Code of Ethics. Develops employees by providing constructive feedback about performance, teaching employees how to correctly and safely perform their tasks, and addressing problems or conflicts that arise.
- Self-Motivated - Well-organised and able to identify and prioritise tasks that need to be completed and delegate as appropriate. Ability to multi-task and adhere to deadlines while working independently with mínimal supervision. Maintains a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times. Accepts responsibility for his/her choices and decisions.
- Team Player - Relates well with a variety of personalities and individuals by participating in a professional manner to accomplish the business goal. Empowers and leads employees. Creates positive morale by recognizing conflict and working quickly to solve problems. Delegates responsibilities effectively. Willingness to perform tasks that need to be done and to help others perform their tasks as needed.
- Flexibility - Adjusts positively to change in direction or assignment. Is able to focus on multiple tasks during a work shift. Responds professionally to constructive criticism from management. Adjusts work schedule as necessary to meet business needs. Is able to implement and oversee newly initiated Costco programs.
- Record of Satisfactory Job Performance - Demonstrates satisfactory job performance in a position of leaders hip as indicated on the most recent review through positive demonstra