Client Engagement Officer

**About us**:
Baptist Care SA works collaboratively with South Australians from all walks of life. We provide Camping and Adventure Programs, Disability Services, Homelessness Services, Out of Home Care and Youth, Family and Community Programs. We are committed to finding a way forward for everyone we serve and supporting them to achieve their life goals. We find ways to make people's lives better.

**About the role - Part-time 0.8FTE, Must Work Mondays and Fridays**

The Client Engagement Officer will be the first point of contact for people with disability and will be responsible for responding to all NDIS inquiries in a timely and professional manner. Working with clients and families, you will establish a client’s needs and preferences and work with Baptist Care SA staff to establish service capacity and provide a service pathway that suits each individual client. You will also play an important role in supporting clients to transition into receiving supports provided by our service delivery teams.
- Key Responsibilities will include, but not limited to:_
- Ensure a client-centred, customer service focussed approach to service delivery, actively engaging with clients and families to meet client needs and ensure a positive experience throughout the intake and assessment process.
- Manage own caseload of new/existing NDIS funded clients seeking services from Baptist Care SA through engagement with clients, families, service delivery teams and other stakeholders.
- Support our service delivery team and corporate service units, to meet the needs of clients.
- Establish and maintain good relationships and partnerships with clients, advocates guardians, other agencies and service providers and community stakeholders to facilitate effective client intake and plan renewals.
- Ensure efficient use of resources to meet quality standards; assist in achieving compliance against government requirements.

**About You**:
Being an Experienced Client Engagement Officer, you will provide advice and support to people with disability to help them access a range of disability services provided by Baptist Care SA and achieve their goals.
- You will also bring the following skills and experience:_
- Relevant qualifications or demonstrated relevant experience working within a NDIS environment.
- Previous experience in a client service role.
- Experience working with people with disability or community services.
- Experience using client management systems and databases to maintain records and prepare reports.

**Specific Requirements**:

- Full unrestricted South Australia Driver’s Licence
- DHS Working with Children Check
- National Police Clearance (or willing to obtain)
- First Aid Certificate (or willing to obtain)
- Safe Environments for Children and Young People (or willing to obtain)
- Travel within South Australia and interstate required
- A fully insured and roadworthy compliant vehicle (roadworthy check required)

**Why work for us?**

Baptist Care SA offers a flexible and supportive environment where you are encouraged to be the best version of yourself.
- You’ll also receive:_
- A competitive salary on SCHADS Award (Level 4)
- Salary Sacrifice to increase your take home pay
- A corporate health plan with BUPA offering discounted health insurance
- Employee Assistance Program
- A commitment to Aboriginal & Torres Strait Islander Employment and other initiatives that are included in our Reconciliation Action Plan (RAP)
- Support for Aboriginal & Torres Strait Islander employees cultural and community obligations, including NAIDOC Leave and up to five days Paid Cultural Leave