Aps 4 - Client Services Officer
3 days ago
**Position Overview**
The role operates within a small team of three (a Registrar, a Legal Case Manager and a Client Service Officer). That team forms part of the broader registry team. All staff are expected to be flexible and adaptable to moving across teams as required, in response to work demands, staff leave and other operational reasons.
The Client Service Team provides service to all court clients as well as providing high level docket and/or case management support to Judges, Registrars and their staff.
Working as part of a small team in a busy Registry, this role requires someone who demonstrates a high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met.
**Major Activities**
On a day-to-day basis, Client Service Officers provide the following services:
- Providing accurate procedural advice when interpreting various rules & regulations of the Federal Court and Federal Circuit Court;
- Assist in the efficient case management of court listings, including booking interpreters, corresponding with parties, etc;
- Assessing court documentation for completeness, ensuring prescribed forms are used and that there is compliance with court rules;
- Updating information on the Court’s case management systems, maintaining a high degree of accuracy in data entry;
- Providing high quality docket support to Federal Court and Federal Circuit Court Judges;
- Generating invoices, ensuring correct fees are paid and that all hearing fees are correctly applied and invoiced;
- Typing and/or the authentication of orders;
- Interacting and providing support for related eServices, including the Electronic Court File.
**Competencies & Attributes**
- A client focused and service oriented attitude that is conducive to the delivery of optimum levels of service offering
- Initiative, motivation and discretion
- Engaging interpersonal ability
- The ability to collaborate with others
- Decision making ability using approved guidelines
- Flexible, adaptable and open to new ideas
- Willingness to work in a busy, challenging and changing environment
- Tolerance for working on multiple projects simultaneously
- High integrity - acts honestly and with unquestionable integrity in accordance with the Australian Public Service Values, Code of Conduct and professional ethics
**Selection Criteria**
- Strong Client Service focus and proven experience in the provision of front line client service in a high volume environment.
- Excellent clerical skills including the ability to assess documentation for form and completeness combined with high standards of accuracy and productivity.
- Excellent interpersonal skills plus an ability to deal efficiently with a wide range of people. Well-developed oral and written communication skills.
- Proven initiative and adaptability. Ability to work with mínimal supervision and as an effective member of a team.
- Demonstrated knowledge of and commitment to workplace diversity and workplace health and safety practices and procedures.
**Contact Officer**
**_This vacancy is advertised as an ‘identified position’ Successful applicants are required to have knowledge and understanding of the issues affecting Aboriginal and/or Torres Strait Islander peoples and the ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people._
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