Operational Support Officer

**Job Details**:
**Location**

Sydney CBD

**Salary**

AU$305 - AU$412 per day

**Job Type**

Full Time

**Ref**

BBBH91391_1659618188

**Contact**

Uvez Ahmed

**Posted**

36 minutes ago

**Talent International** is currently recruiting for an **Operational Support Officer **to** work for a** NSW Government **based in **Sydney, NSW. **The position is a **3 month contract role with the possibility of being extended **and are paying **between $305 - $412 per day plus super**.**

**Key Responsibilities**:

- **System Workflow Management**: Manage a range of administrative processing and operational support tasks within Lifetime Schemes case management systems; including but not limited to Navigator, CRM and CMS.
- ** Service Requests**: Manage a range of service request types according to agreed business process, including treatment and care requests, home modification requests, continence and consumables prescription and variation requests, cab-charge requests and setting up GP / Pharmacy accounts with MVR medication lists.
- ** Physical Mail**: Manage physical mail, including scanning, indexing and distributing incoming mail to appropriate teams / business units, and attend to the printing and mailout of letters / communications.
- ** Correspondence**: Create and communicate correspondence, including service approvals, purchase orders, invoice decline letters, requests for information, and ad hoc items as directed by Operational Support Team Leader.
- **Information requests**: Respond to requests for information by collating and sending copies of relevant documents for insurers, solicitors, subpoenas and other third parties.
- ** Telephony Support**: Responsible for telephony support and management, often as first point of contact through Lifetime Schemes platforms including Microsoft Teams, Touchpoint and Genysis. Provide customer service support through direct resolution or escalation of enquiries to relevant team / business unit.
- ** Vendor Creation and Maintenance**: Responsible for adhering to organisational and operational requirements for vendor management within relevant Lifetime Schemes case management systems. This includes communicating with internal and external stakeholders, ensuring required information and documentation is sent/received and accurate data entry for creations and amendments.
- ** Complaints resolution**: Respond to and address Level 1 complaints and where appropriate escalate to the appropriate person for resolution. Where relevant, record in the case management system.
- ** Financial transactions**: Prepare and undertake standard financial / purchasing transactions on behalf of the team / business unit to ensure compliance with established procurement and financial procedures.
- ** Travel bookings**: Process travel bookings and communicate itinerary with appropriate stakeholders.
- ** Ad Hoc assistance**: Provision of other supports and assistance as directed by Operational Support Team Lead.
- ** Records Management**: Manage and maintain physical and digital records for the team/business unit in accordance with records management policies and procedures and confidentiality/privacy requirements.
- ** Home Modifications Support**:Set-up and maintain project plans (inc. project time-frames, resourcing and deliverables) using appropriate software. Provision of status reporting.
- ** Self-management**: Prioritise workloads and workflows to ensure team KPIs are met.
- ** Mindset**: Support the ongoing evolution of Operational Support by seeking opportunities to improve the way we deliver our services, adopting a flexible change mindset, and embracing a culture of ongoing continuous improvement within the team.

***
**Essential Requirement**:

- Experience in business administration.
- Experience in a customer service environment.**
**If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 02 8240 9596 for a confidential discussion.