Service Manager

**Job Title**

Service Manager
**Job Description Summary**

You will play a key role in ensuring high-quality service delivery, compliance with WHSSE standards, and strong client relationships. This role also involves supporting the onboarding of subcontractors, internal staff, managing fleet operations, and identifying new work opportunities while fostering a collaborative and high-performing team culture.

**About the role**:
As a Service Manager - Trades at Cushman & Wakefield, you will be responsible for leading a team of mobile trade staff and overseeing the delivery of a wide range of trade services across a diverse client portfolio. Based in Melbourne and reporting to the State Trade Manager, you will manage planned and reactive maintenance, minor works, and project delivery across sectors including retail fuel, banking, healthcare, commercial, and industrial facilities.

You will play a key role in ensuring high-quality service delivery, compliance with WHSSE standards, and strong client relationships. This role also involves supporting the onboarding of subcontractors, internal staff, managing fleet operations, and identifying new work opportunities while fostering a collaborative and high-performing team culture.

**About you**:

- Minimum 5 years’ experience in a trade service business or service management role (plumbing preferred).
- Relevant trade qualification and valid manual driver’s licence.
- Strong understanding of relevant trade standards (preferably plumbing) and WHSSE practices.
- Experience in managing internal staff and subcontractors
- Experience in fault finding, diagnostics, and building services maintenance.
- Comfortable using technology such as iPads and mobile apps for documentation.
- Working at Heights and EWP certifications (preferred).
- Excellent communication and leadership skills.
- Ability to work independently and as part of a team.
- Experience in estimating and small/minor works management.

**Why join Cushman & Wakefield?**
- Be part of a global leader in real estate services with a strong local presence.
- A promote-from-within culture with clear pathways for career development.
- A supportive and flexible work environment that values your wellbeing.
- Access to cutting-edge technology and tools to help you succeed.
- Ongoing training and development to grow your technical and leadership skills.
- A diverse and inclusive workplace where your voice is heard and valued.

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment, focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion-from-within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional, and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity, or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Islanders are highly encouraged to join us (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”