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IT Helpdesk Assistant

2 weeks ago

Brisbane, Australia Turner & Townsend Full time

Company Description

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Every day we help our major global clients deliver ambitious and highly technical projects, in over 118 offices worldwide.

**Job Description**:

- Managing and processing all procurement related requests including raising purchase orders, receipting and invoice checking
- Liaising with suppliers to ensure costs and services are in line with contractual agreements
- Liaising with mobile service provider regarding connections/disconnections, data usage etc
- Allocate/reallocate extension numbers and maintain the number listing
- Checking of system alerts and escalation to the relevant IT team
- Updating the IT asset database (hardware and software)
- Working within a streamlined globally distributed IT team providing all levels of 1st line support (creating new users, processing leavers, password resets, modifying mail/security group membership, FTP site administration)
- Checking of global backups, identifying actions from failures, and liaising with local administration support regarding backup tapes
- Updating of process and procedures documentation
- Liaise with the Business and build positive working relationships

**Qualifications**:

- Must have a high standard of customer service experience
- Excellent written and oral communication skills
- Experience of working in a helpdesk/1st line support environment
- Experience of MS Office 365 (Outlook, word and excel)
- Previous experience of Dynamics 365 and Freshservice are an advantage
- Proven track record of working in a Help Desk or Call Centre environment with a minimum of 1 years’ experience of logging & scheduling calls
- Exposure to and working experience of working in an IT 1st line support environment beneficial
- Basic understanding of managing hardware and software assets and control software register - full training will be given
- Good organisational skills, managing and prioritising own workload

Additional Information
- Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change._
- We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance._
- #LI-EB1_