Payroll Implementation Specialist

**About us**:
Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems - supporting multiple businesses across a variety of markets to be ready for anything.

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star - the communities we serve, and society at large.

**The Key Accountabilities of the Role**:

- System Implementation: Supporting clients with the implementation of payroll systems, ensuring smooth and accurate transitions.
- Data Management: Assisting clients in planning, preparing, and cleansing payroll data prior to migration between systems.
- Project Management: Working with project managers to review processes and ensure the best customer experience.
- System Upgrades: Supporting system upgrades and new functionality rollouts.
- Customer Support: Providing expertise in payroll configuration and offering customer support for both internal and external requirements.
- Training: Offering technical and end-user training to clients.
- Compliance: Ensuring compliance with relevant state legislative regulations and standards.
- Reporting: Undertaking payroll reporting for clients.
- Problem Resolution: Investigating and resolving issues related to payroll processing and data transmission.
- Relationship Management: Building and maintaining strong relationships with clients and stakeholders.

**The Key Responsibilities of the Role**:

- Requirements Analysis: Collaborating with clients to understand their payroll needs and ensuring the solution fits those requirements.
- System Configuration: Setting up and configuring the payroll system according to client specifications.
- Data Migration: Leading the migration of payroll data from legacy systems to new platforms, ensuring accuracy and integrity.
- Testing and Validation: Conducting thorough testing of the payroll system to ensure functionality and accuracy. Resolving any issues that arise during this process.
- User Training: Training client staff on how to use the new payroll system, including conducting workshops and creating training materials.
- Documentation: Preparing and maintaining detailed documentation of the payroll system setup, configurations, and processes.
- Project Coordination: Coordinating with internal and external stakeholders to ensure project timelines and deliverables are met.
- Compliance Management: Ensuring the payroll system and processes comply with relevant legal and regulatory requirements.
- Support and Troubleshooting: Providing ongoing support and troubleshooting for client’s postimplementation to ensure smooth operation of the payroll system.
- Continuous Improvement: Identifying opportunities for improving payroll processes and systems, providing recommendations for enhancements.

**The Key Requirements for the Role**
- Deep knowledge of various payroll software systems.
- Strong skills in data migration, cleansing, and validation.
- Ability to configure payroll systems to meet client-specific requirements.
- Competence in identifying and solving technical issues quickly and efficiently.
- Accuracy in handling payroll data and ensuring compliance with regulations.
- Strong analytical skills to diagnose and resolve issues.
- Ability to manage projects, work with Project Managers and meet deadlines effectively.
- Excellent verbal and written communication skills to interact with clients and stakeholders.
- Ability to effectively train and support clients in using payroll systems.
- Skills to build and maintain strong client relationships.
- Flexibility to adapt to changing project requirements and client needs.
- Strong commitment to delivering exceptional client service.
- Ability to work collaboratively with colleagues and stakeholders.
- In-depth understanding of payroll regulations and compliance requirements.
- Familiarity with industry best practices and trends.
- Deep familiarity with various payroll software platforms. Knowledge of implementing Microsoft Dynamics Business Central - Payfocus will be advantageous.
- Knowledge of Awards and configuring Award Interpretation rules.
- Comprehensive understanding of payroll cycles and processing methods.
- Knowledge of payroll calculations, including tax withholdings, deductions, and