Customer Service Officer

3 days ago

Adelaide Region SA, Australia Essential HR Full time

Be part of a successful, values driven organisation
- Use your superior problem-solving skills and passion to support our customers
- Join one of SA's largest and most successful residential housing groups

**About Fairmont**:
The Fairmont Housing Group is one of SA’s largest and most successful residential housing and development companies. As an integrated land development and residential housing group, the Fairmont Group has built more than 30,000 homes for more than 55 years in South Australia.

At Fairmont, everything we do is “Built for Life” with our commitment to deliver great outcomes for our customers, our suppliers, and trades, and most importantly our people.

**The Role**:
**Responsibilities**:

- Liaise with customers throughout the development approval process to update them on submissions
- Provide a high standard of customer support by answering queries and resolving any concerns
- Liaise with external stakeholders such as councils, surveyors, conveyancers, service providers etc to
- Ensure all approval milestones are achieved
- Update and maintain all documentation for each build
- Complete required tasks and keep notes updated regularly within our workflow management software
- Process variations and relevant documentation
- Provide general administration support to the Workflow Manager as required

**To be successful you will bring**:

- A High level of initiative, problem solving and tenacity
- A passion for getting the job done and delivering for our customers and our business
- Experience in customer service and administration
- Understanding of the building and construction industry and planning processes
- Effective written and verbal communication
- Strong interpersonal and organisational skills
- The ability to maintain a high level of professionalism and confidentiality
- Work productively within a team environment
- Ability to interact with a diverse range of people and build positive relationships
- High attention to detail and accuracy
- A passion for learning and personal development
- Adapt quickly maintaining effectiveness in different situations

**Why Fairmont**:
We offer great staff benefits including an Employee Assistance Program, Reward & Recognition Program, 3 wellbeing days annually, onsite parking, modern offices, and staff facilities, as well as a thriving workplace culture focussed on a core values framework.

Being part of a business with over 55 years of success and expertise, you can realise your career ambitions by contributing to the ongoing success of the group.

**To Apply**:
Click on ‘Apply’ and upload a resume that outlines the role criteria noted above.

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