Customer Service Advisor Administration

6 days ago

Parramatta, Australia EML Full time

**Customer Service Advisor Administration**:
NSW - Parramatta Administration Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Annual tenure and performance-based recognition rewards + regular salary reviews
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **Parramatta**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This will be a **Permanent **position based in the **Parramatta** office, with flexibility to work from home once training is complete.

**YOUR RESPONSIBILITIES**
- Support our claims teams to “help people get their lives back
- Contact providers and customers via phone for clarification and follow up of information in relation to reports, payment details, invoices, cheques, overpayments, recovery payments
- Work effectively as a member of our team and actively demonstrate the EML values and culture on a consistent basis.
- Collate documentation from our claim files for our internal or external stakeholders.
- Build and maintain internal and external relationships within EML

**ABOUT YOU**
- A positive attitude & eagerness to learn new software and/or knowledge of MS Office software (word, excel etc.)
- You may have previous customer service, hospitality, or retail experience
- A great attention to detail and time management skills
- Confidence communicating with stakeholders and our customers
- A Team player who likes to work collaboratively and can also work independently
- High energy and eager to develop your skills and career
- You will have excellent communication skills both written and verbal

**ABOUT EML**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

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