Customer Service

2 weeks ago

Parramatta, New South Wales, Australia Hays Full time $60,000 - $80,000 per year
  • 6 Month Contract - Start November 11th
  • $37.00 Per Hour Plus Super
  • Working Holiday Visa's Welcome

Why this role?

Are you detail-oriented, self-motivated, and passionate about doing the right thing for customers—even behind the scenes? Join this dedicated team as a Remediation Advisor, where your work ensures compliance, accuracy, and fairness in how they manage facilities.

What you'll do:

Our client is looking for Customer Service Enthusiasts to join their remediation space. This team sits within the Customer & Corporate Services Division. This team liaises with individual customers on KYC and compliance documents needed to meet Austrac and KYC requirements.

The Customer Identity Management (CIM) team is responsible for customer identification remediation outcomes. The responsibilities of the role include:

  • Provide exceptional customer service to individual customers.
  • Receive on average of up to 45 Inbound calls and at times making follow up remediation calls centred around Know Your Customer (KYC) requirements to ensure up to date customer information.
  • To process administrative duties such as: Confirming Source of Wealth and Source of Income documents, verifying customer IDs, TFN, and related KYC documentation.
  • Apply appropriate Customer Identification Procedures (ACIP) ensuring customer profiles are compliant meeting regulatory requirements in line with AML/CTF program and standards.
  • Maintain focus and motivation while working through high volumes of repetitive, process-driven tasks

What's in it for you?

  • Competitive Pay: $37 per hour plus superannuation.
  • 6 Month Assignment: strong potential for further extensions.
  • Start Date : 11th November
  • Flexible Work Hours: You will work on a rotating roster from Monday to Saturday. The hours you will need to be available will be from Monday to Friday from 9 am to 7 pm and Saturday hours from 9 am – 5 pm. Total hours worked will be 37.5 hours per week.
  • 6 Weeks training provided and on completion 3 Days office 2 Hybrid on offer.
  • Location: 3 Paramatta Square

What we're looking for:

  • Previous call-centre inbound / outbound experience is essential
  • Attention to Detail: You'll be reviewing thousands of files—accuracy is everything.
  • Resilience & Motivation: The work is repetitive, but your impact is significant.
  • Empathy & Integrity: Even without customer contact, your decisions affect real people.
  • Tech Savvy: Comfortable navigating multiple systems and digital tools.

Why this Bank?

Not just another bank – they are a team driven by purpose. They are :

  • Relationship-led: Delivering personalized, proactive, and exceptional customer service.
  • Focused on Exceptional Experiences: Simplifying banking for our customers and earning their trust in moments that matter.
  • Committed to Sustainability: Building a resilient, secure future for our customers and communities.

Apply now for this 6 month contract, Michelle Williams

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