Service Advisor

2 weeks ago

Parramatta, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #
- 55713
- Location(s)
- Parramatta
- Expertise
- Service Advisor
- Job level(s)
- Experienced
- Work type(s)
- Permanent
- More details (document)

**With over 40 years of experience, Sime Motors is one of the leading automotive groups in Asia Pacific, representing luxury brands such as BMW, MINI, Jaguar, Land Rover, and Porsche to broad-appeal market brands including Volkswagen. At Sime Motors, we bring the best products and solutions to enable Asia Pacific to move and develop.**

**Representing a key part of the Sime Motors, Jaguar Land Rover Parramatta are winners of both the 2021/2022 Retailer of the Year and Metropolitan Retailer of the Year - there has never been a better time to be involved with these iconic brands**

A new and exciting opportunity is available for a personable, passionate and customer-focused individual to join our team at **Parramatta Jaguar Land Rover**, in the position of **Service Advisor**.

**Roles and responsibilities will include**:

- Deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
- Assist with the loading of the workshop to ensure efficient utilisation of workshop capacity.
- Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.
- Accurately prepare and cost customer invoices to Group Standards.
- Build and maintain solid product knowledge through active participation in all manufacturer and internal training programs.
- Assist in meeting and exceeding key departmental performance indicator targets.

**To be successful in this role you will have**:

- Experience in a similar client-facing / customer service role
- Excellent customer service skills including a pleasant welcoming manner and the ability to relate to a wide range of people both in-person and via telephone
- Demonstrated computer literacy including Microsoft Office, Excel etc..
- Advanced MS office and general computer skills.

Prior experience in a Service Advisory role, and exposure to the Era Power DMS will be viewed upon favourably.

**We want to give you the opportunity to grow with us and in return we offer the following**:

- A supportive team environment with a stable and internationally recognised organisation
- An employee benefits account with access to discounts on groceries, fuel, and more
- Ongoing opportunities for career development and growth
- The opportunity to represent some of the world's most iconic and prestigious automotive brands

If you're up for the challenge and you 'tick all the boxes' then we want to hear from you

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