Learning Specialist

**Key accountabilities**

**Coordination, scheduling, and administration of a range of training related activities across the workforce, i**ncluding**:

- Coordinate all learning and organisational development programs and initiatives
- Coordinate and plan events (inhouse and external)
- Manage of all participant communication including confirming enrolments, attendance, feedback calendar entries, and any pre/post work
- Coordinate and prepare training resources and materials including tracking and ordering materials as required.
- Manage the learning and organisational development mailbox, and become the main point of contact for all learner enquiries
- Owner of the Induction Program and Mandatory Training Program
- Own the finance and procurement processes for the learning function which includes maintaining and submitting Sourcing Records, Contract Records, and PR/PO to ensure budgets can be managed effectively.
- Additional administrative tasks including preparation of Learning Newsletter and Engagement Surveys

**Maintenance and administration of QTC’s Learning Management System, including**:

- Maintaining the Learning Management System (LMS)
- Perform day-to-day administration functions and operational support of QTC’s LMS
- Upload and deploy new course material on the LMS.
- Assess the quality of training and delivery, reporting outcomes and progress to management.
- Coordination and execution of training needs analysis

**Develop and maintain relationships with external Learning providers and vendors, including**:

- Build and maintain relationships with key stakeholders and external training providers to ensure that their products and services are aligned with the QTC’s needs
- Source external vendors, as needed
- Serve as liaison between vendor/external training providers and line function

**Support the QTC Education Program functions including**: Business process improvement, including**:

- Implement new technologies and processes to enhance the client experience
- Update business procedures for managing the QTC Education Program

**Management reporting and analytics, including**:

- Produce reports as required for internal and external reporting, including Board and ELT updates, Client Division updates, and Management Committee updates
- Maintain client and project-related data

**Marketing and communication, including**:

- Manage enhancements to the QTC website and other relevant industry connections (e.g. Public Service Commission)
- Coordinate the monthly e-newsletter with the education provider
- Manage and coordinate activities and enquiries relative to sponsorship engagements and events
- source events to sponsor and coordinate requirements.

**Required qualifications**
- Qualification in Human Resources, Psychology, or a related/relevant discipline, or extensive experience deemed to be equivalent.
- 3-5 years demonstrated experience in Learning & Development

**Required experience**
- Demonstrated experience in an administrative role or similar.
- Experience with LMS platforms and online learning programs.
- Experience working with the Microsoft Office Suite.

**Required skills**
- Ability to maintain a high level of confidentiality.
- Exceptional organisation skills.
- Exceptional time management skills, with the ability to manage competing priorities within an autonomous role.
- Strong written communication and engagement skills.
- Strong commitment to delivering exceptional internal and external customer service

**Essential personal qualities**
- Personal drive and integrity.
- Ability to be discrete, maintain confidentiality, recognise and respect sensitivities.
- Prioritisation and work management - ability to identify, balance and allocate the most critical work.
- Strong interpersonal skills, including the ability to deal with diverse stakeholders.