Business Support Administration Assistant

4 days ago

Melbourne, Australia Department of Health Full time

Location: Melbourne | CBD

Job type: Full time / 12 months

Organisation: Department of Health

**Salary**: $56,271 - $72,262

Occupation: Administration/Secretarial

Reference: VG/DH/CS/1724606

***:
In support of the Business Support initiative, you will be allocated to a team or a project (maximum 8-week period) before rotating between teams to assist them to meet their business needs. This will encourage you to expand your department knowledge and skills across multiple systems and business units and enable you to take initiative to provide feedback and recommend improved processes from your experience.

**Accountabilities**:
As a Business Support Administration Assistant, you will:

- Deliver an exceptional customer experience for a diverse range of shared services offered by the Common Corporate Support Branch.
- Under general supervision, provide a range of administrative and project support functions, including but not limited to, payroll and payment services, assets management; fleet management; technology, information and records management; procurement and finance.
- Utilise corporate systems, databases, spreadsheets and registers using standard software, to support service level agreements.
- Support the continuous improvement initiatives by recommending improvements to processes.
- Work flexibly and collaboratively across the business to develop and foster strong positive relationships with stakeholders to facilitate a partnership approach.
- Provide timely and accurate information to enquiries via Customer Care, OurService and other touchpoints, by exercising professional judgement and providing general information and guidance on business processes and associated requirements in accordance with Departmental policies and processes.
- Effectively engage and operate as a member of the Customer Care team, regularly contributing to team meetings, planning, supporting team members and implementing change.
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
- Take reasonable care for your own health and safety and for that of others in teh workplace by working in accordance with legislative requireemnts and the department's occupational health and safety policies and procedures
- Demonstrate how the actions and outcomes of this role an dwork unit impact customers and the department's ability to deliver, or facilitate the delivery of, effective support and services
- Lead by example and model the department's values, ethics, and code of conduct.

For more information about the role and its requirements, please refer to the **Position Description **attached.

**Are you**:

- someone with a customer-centric mindset with a strong commitment to delivering high-quality outcomes?
- a self-driven individual with strong problem-solving skills and ability to collaborate with others to find a solution?
- an excellent communicator with a passion for continuous learning and improvement?

**Mandatory Vaccination Policy**

**HOW TO APPLY**:
For this position, you are not required to address each of the key selection criteria in a separate written document.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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