After Sales

1 week ago

Brisbane, Australia HILTI Full time

**What's the role?**:
Reporting to the Area Sales Manager, the Implementation Care Specialist is one of the key pillars of our service offering and will assist in growing and supporting any existing and/or future software product and service with our partners at Hilti. This role will mainly be responsible for executing the “Implementation” together with the “Care” phase of our services (Fleet, ONTrack, Connect etc) in the Brisbane area. Our customers are ranging from sole traders to large construction projects. You will be the interface between the salesforce and the Back Office/Software Specialists to ensure a smooth set-up.

**Who is Hilti?**:
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

**What does the role involve?**:

- Travelling to customer jobsites / warehouses to roll out services (Fleet, ONTrack, Connect etc.)
- Entering asset data into a customer-facing database using both a desktop and smartphone based system.
- Working hand in hand with both the salesforce and Back Office/Software and Service Specialists to ensure a smooth transition within every steps of the selling process
- Additional duties can also be assigned to support Hilti Stores and/or the Software and Service Specialists

**What do we offer?**:

- A competitive salary base + super + uncapped bonus in net sales
- A diverse and inclusive culture
- An extra week of leave and leave loading
- Fully maintained motor vehicle and fuel card

Mobile phone- Opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after

**What you need is**:

- Relevant functional experience, ideally retail or warehousing, and commercial knowledge in order to interact with internal and external customers.
- Ability to manage time, multi-task and prioritize effectively.
- Details oriented and pro-active -a consistent overachiever of goals and objectives.
- Strong IT skills including MS-Office
- Effective communication skills with excellent interpersonal abilities.
- Willingness to travel within the State and Regionally - Role will be predominantly field-based with intermittent office days

**Why should you apply?**:
We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

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