Longines After Sales Advisor Edward St

1 day ago

Brisbane, Australia Swatch Group Full time

ABOUT LONGINES

Longines - famous for the elegance of its timepieces - is a member of the Swatch Group Ltd., the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland, since 1832, Longines watchmakers possess expertise steeped in tradition, elegance, and performance. With generations of experience as the Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.

THE ROLE

As a After Sales Advisor, you will be the key client contact for all after sales services/repairs. This includes liaising with customers regarding estimation management, the repair process and follow up. Experience with watches is not mandatory as full training is provided but a passion for impeccable customer service and the watch industry will be highly regarded.

KEY RESPONSIBILITIES
- Provide excellent communication and customer service to clients
- Ensure services are presented professionally
- Offer first-level technical assistance to clients
- Perform detailed diagnostics on timepieces to determine necessary repairs
- Conduct quality control checks for watches returned from service
- Interact with clients to assess their service needs and recommend corrective actions
- Complete administrative tasks as required
- Proactively follow up with clients regarding delays or updates
- Conduct weekly stock take to manage inventory
- Resolve client queries and provide effective solutions
- Assist on the sales floor when required
- Continuously develop product knowledge and understanding of watch technology
- Demonstrate expertise in watch movements, calibres, and functions to clients

SKILLS & EXPERIENCE
- Excellent communication and customer service skills
- Experience within a retail environment
- Impeccable time and organisational skills
- Basic computer skills and knowledge
- High attention to detail
- Passion for watches and the Longines brand
- Full time availability including weekends

HOW TO APPLY

**Job location**

Shop GT12, Ground Floor, Building 1, 255 Queen Street
4000 Brisbane (Queensland)
Australia

**Company address**

The Swatch Group (Australia) PTY. LTD.
40 River Boulevard
Level 3
Richmond, Victoria 3121

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