Longines After Sales Advisor
2 days ago
As a After Sales Advisor, you will be the key client contact for all after sales services/repairs. This includes liaising with customers regarding estimation management, the repair process and follow up. Experience with watches is not mandatory as full training is provided but a passion for impeccable customer service and the watch industry will be highly regarded.
Key Responsibilities- Provide excellent communication and customer service to clients
- Ensure services are presented professionally
- Offer first-level technical assistance to clients
- Perform detailed diagnostics on timepieces to determine necessary repairs
- Conduct quality control checks for watches returned from service
- Interact with clients to assess their service needs and recommend corrective actions
- Complete administrative tasks as required
- Proactively follow up with clients regarding delays or updates
- Conduct weekly stock take to manage inventory
- Resolve client queries and provide effective solutions
- Assist on the sales floor when required
- Continuously develop product knowledge and understanding of watch technology
- Demonstrate expertise in watch movements, calibres, and functions to clients
- Excellent communication and customer service skills
- Experience within a retail environment
- Impeccable time and organisational skills
- Basic computer skills and knowledge
- High attention to detail
- Passion for watches and the Longines brand
- Full time availability including weekends
Click APPLY to submit your application.
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