Customer Service Officer

4 days ago

Melbourne, Australia RMIT University Full time

Overview:

- Student Service Officer2 x Full-time, Fixed Term positions- Salary Level HEW 5 + 17% Superannuation- Based at the Bundoora or Melbourne campuses, but may be required to work and/or be based at other campuses of the University
- About the role

Primarily based at one RMIT’s Student Connect location and will be required, within reason, to work at
- other locations as required by operational need and/or when requested by your line manager.

To be successful in this position, you will:
Have a passion and motivation to deliver high quality customer service- Work well autonomously, managing tasks and competing priorities in a busy environment.- Hold a high level of emotional intelligence with proven ability to build and maintain good working relationships- Be a quick learner, with the ability to adapt to, and accurately use and apply, new systems and procedures

About the Group
- The Education Portfolio is headed by the Deputy Vice-Chancellor Education and Vice President who
- leads the planning and implementation of the University’s strategies related to RMIT’s academic programs and the RMIT student experience. The Portfolio is responsible for services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of the student experience, learning and teaching outcomes and the management of learning and research information sources.

The Education Portfolio plays a key role in empowering students to access education, participate actively in the life of the University and achieve successful and fulfilling lives beyond graduation. The provision of a stimulating and satisfying experience for students is a priority for the University.

The Students Group shapes, designs and delivers key student services and experiences to prepare RMIT
- students for study, life and the global workforce.

We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.

Our objectives are to:
- Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience.- Deliver impactful, connected service, care and development opportunities at scale, and to- Engage, empower and value each other so that together we can make a difference.

We welcome a diversity of perspectives and are inclusive in our approach to work. We are aligned in our passion for having a collective and positive impact on the student experience at RMIT. Our team is comprised of talented and motivated people from a range of professional disciplines and backgrounds, at various stages of their careers and including RMIT students.

We are a values-led organisation and we value inclusion, imagination, integrity, courage, passion and

impact. The Group is led by the Executive Director Students

To Apply

Please submit your CV and covering letter addressing your suitability, as well as your campus preference for this position by clicking on the ‘Apply’ link at the top of this page.


Position Description - Student Service Officer

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

Applications Close:
13 Mar 2025 11.59 pm
- _or visit our Careers page for more contact information - _
- ._
- We are a Circle Back Initiative Employer - we commit to respond to every applicant._

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