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Customer Service Consultant

3 weeks ago

North Parramatta, Australia Northcott Full time

Permanent Full Time Role
- $35.42 per hour + superannuation + salary packaging benefits
- 5 week annual leave per year

The role has a rotating roster between 8am-8pm Monday-Friday and some weekend work between 8am-4pm.

Join our dynamic Customer Services team who are the face of
Northcott. We share a passion for generating customer satisfaction through great customer service and are responsible for:

- Intake of new enquiries for all Northcott services
- New Customer Set ups
- Process customer cancellations and support worker unplanned leave, and much more.

Due to internal promotions we are now looking for our newest member to be responsible for;
- Intake for new customers
- Transitioning new customers to Northcott Sales Team ensuring smooth and positive customer experience,
- Collaboration with local service delivery teams in relation to local enquiries
- Recording information into databases, keeping in line with data integrity
- Supporting events such as our fundraising campaigns

With recent experience in a contact centre role we envisage you will have;
- A passion for providing excellent customer service.
- Active listening skills.
- The ability to empathise and formulate positive solutions.
- Excellent verbal & written communication skills.
- Ability to achieve and maintain qualitative KPIs i.e. customer satisfaction and efficiency measures
- Resilience and the ability to handle difficult calls.
- Adaptability and the ability to work in a fast paced, continually evolving environment.
- A positive outlook and ability to work as part of dynamic team.
- High attention to detail and data accuracy skills.

**Covid Vaccination Status**
The health and safety of our people, customers, and communities is our number one priority. To maintain this, we require all of our employees to show evidence that they have received the two full primary doses and at least one booster dose of a TGA approved Covid-19 vaccination. Evidence of your current vaccination status or medical exemption will be required. Northcott will consider exemptions on a case-by-case basis.

**Diversity and Inclusion Statement