Operations Officer

**Operations Officer**
**(**
**Job Number**:
**220001N4**
**)**

**Description**

**Operations Officer**

**About the role**

The Towing & Incident Management team are looking for an enthusiastic, motivated individual with excellent communication and problem-solving skills to join the team as their next Operations Officer.

**About you**

In this role you will provide a high level of administrative support to Assistance Operations, ensuring smooth and efficient day-to-day operations.

Your responsibilities will include but are not limited to:

- Provide general administrative assistance to the Leadership team including receiving, distributing, and filing of correspondence as directed.
- Arranging travel, accommodation and other miscellaneous requirements as required
- Handle internal and external enquiries in a confidential manner and action as required
- Maintain comprehensive knowledge of membership, products, services and systems
- Investigate & process client inquiries & maintain accurate monitoring of urgent communications
- Preparation and collation of high-quality reports, spreadsheets, meeting minutes, presentations, and general correspondence
- Arrange meeting/conference room bookings, appropriate resources and facilities
- Coordination of incentive programs and communication of results and updates

**Skills & Experience**
- Previous experience in a busy administrative environment with a high standard of computer skills (Microsoft Office) to create documents, files, spreadsheets and be highly skilled in the use of excel and formulas
- Ability to communicate across the organisation (internal and external stakeholders)
- Strong organising and prioritising skills
- Demonstrated ability to work with mínimal supervision over a diverse range of activities to meet deadlines
- Excellent communication skills, both oral and written
- Strong keyboard, navigation and data entry skills
- A strong customer service focus with the ability to develop lasting rapport

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you;**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113