IT Support Officer

19 hours ago

Eight Mile Plains, Queensland, Australia Quad Carbon Pty Ltd Full time $60,000 - $90,000 per year

ABOUT US

Quad Carbon is a leading provider of IT services, offering technical support and engineering consultancy to telecommunications carriers, manufacturers, and mines operating in rural areas. We are committed to delivering exceptional service and innovative solutions to our clients.

JOB DESCRIPTION

We are seeking a motivated and customer-focused IT Support Officer to join our dynamic team. The ideal candidate will have hands-on experience supporting end-users, troubleshooting hardware and software issues, and assisting with Microsoft 365 and Windows administration. This role requires strong problem-solving skills, excellent communication, and the ability to provide effective day-to-day IT support while contributing to the smooth operation of our systems and services.

KEY ACCOUNTABILITIES AND JOB TASKS:

User Support:

  • Provide first and second-level support for desktops, laptops, mobile devices, and business applications.
  • Troubleshoot hardware, software, and peripheral issues in a timely manner.
  • Assist staff with connectivity, printing, and account access problems.
  • Deliver onboarding support and training for new users.

Systems Administration:

  • Assist with the setup, configuration, and maintenance of Windows and Linux systems.
  • Support user account management in Active Directory and Microsoft 365.
  • Perform routine updates, patching, and basic system monitoring.
  • Escalate complex technical issues to senior IT staff or vendors as needed.

Microsoft 365 and Collaboration Tools:

  • Provide support for Exchange Online, Teams, OneDrive, and SharePoint.
  • Help manage user licences, permissions, and access policies.
  • Assist with compliance and security configurations under supervision.

Network and Connectivity:

  • Provide first-line troubleshooting for network connectivity, VPN access, and Wi-Fi issues.
  • Assist with the setup of network devices such as printers, phones, and endpoints.
  • Log and escalate network-related incidents for further investigation.

Security and Compliance:

  • Follow IT security policies and procedures to protect systems and data.
  • Report suspected security incidents and assist with basic remediation steps.
  • Support rollout of updates, patches, and endpoint protection tools.

Documentation and Process:

  • Maintain accurate records of service requests, incidents, and resolutions.
  • Contribute to IT knowledge base and user guides.
  • Assist with asset tracking, software licensing, and inventory management.

Team Contribution:

  • Work collaboratively with other IT staff to ensure smooth day-to-day operations.
  • Provide clear communication to end-users and maintain a strong customer-service focus.
  • Participate in IT projects and upgrades as required.

PREREQUISITES FOR SUCCESS:

  • 1–3 years' experience in IT support, helpdesk, or a similar technical role.
  • Strong knowledge of Windows operating systems and common business applications.
  • Familiarity with Microsoft 365 and Active Directory.
  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Good problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Fundamentals, ITIL Foundation) are desirable.
  • Australian work rights are required for this position.

WHAT WE OFFER:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and innovative work environment.
  • The chance to work on challenging and impactful projects.

  • Service Support Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia TabCorp Holdings Full time $104,000 - $130,878 per year

    Service Support Officer - 1508382Eight Mile Plains (Turrbal Country), QLD, Australia, 4113Customer ServiceFull Time - PermanentAt MAX, we're heading in a new direction. A direction that's all about making it simpler to integrate services and delivery for our customers. We enable our customers to operate and achieve success effectively, efficiently, and...

  • Service Support Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia TABCORP Full time $60,000 - $90,000 per year

    At MAX, we're heading in a new direction. A direction that's all about making it simpler to integrate services and delivery for our customers. We enable our customers to operate and achieve success effectively, efficiently, and sustainably by providing end-to-end products and solutions.While you're making a difference, we'll help you grow your career in a...

  • Business Support Officer

    4 days ago

    Eight Mile Plains, Queensland, Australia Anglicare Southern Queensland Full time $60,000 - $90,000 per year

    About UsAt Anglicare SQ, we believe everyone has a story. With a 150-year heritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled staff deliver a breadth of care-based services, across a vast geographic footprint, and in many types of locations.About YouWe are seeking a...

  • Customer Success Officer

    1 week ago

    Eight Mile Plains, Queensland, Australia School Plus Full time $60,000 - $90,000 per year

    Join Our Team: Customer Success OfficerJoin a supportive Customer Care Team and make a difference by helping families with enrolments and accounts via phone and email with care.Why School Plus?A Role That Matters: Be at the heart of supporting our families and school communities.A Culture That Inspires: Our values—Grounded, Relationships, Ownership, and...

  • Reconciliation Officer

    2 weeks ago

    Eight Mile Plains, Queensland, Australia RACQ Full time $90,000 - $120,000 per year

    At RACQ, we're good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.About the role:Reporting to the Senior Financial Accountant, you will play a key role in maintaining the integrity of RACQ Group's bank and general ledger clearing accounts. Your day-to-day responsibilities will include performing...

  • Traffic Response Officer

    2 weeks ago

    Eight Mile Plains, Queensland, Australia RACQ Full time $90,000 - $120,000 per year

    Traffic Response OfficerRACQ's Traffic Response Unit (TRU) is a specialised operational team of first responders, providing rapid incident response, dynamic traffic management, and motorist support across Queensland's road network. The TRU plays a critical role in maintaining the safety, efficiency, and resilience of minor and major transport corridors...

  • Accounts Payable Officer

    17 hours ago

    Eight Mile Plains, Queensland, Australia RACQ Full time $60,000 - $90,000 per year

    We're looking for an Accounts Payable Officer to join our Corporate Services team at RACQ. In this role, you'll provide efficient and accurate accounts processing and payment services, ensuring compliance with financial processes and delivering exceptional support to internal stakeholders.What You'll DoProcess invoices and payments accurately and within...

  • ICT Service Desk Officer

    17 hours ago

    Eight Mile Plains, Queensland, Australia Relationships Australia Queensland Full time $75,000 - $81,000 per year

    About UsAt Relationships Australia Queensland (RAQ), we are proud to be Queensland's leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the...

  • Vehicle Recovery Officer/Tow Truck Driver

    1 week ago

    Eight Mile Plains, Queensland, Australia RACQ Full time $64,000 - $96,000 per year

    Are you passionate about customer service and safety? RACQ is seeking dedicated individuals to join our elite team of Vehicle Recovery Officers.As a Vehicle Recovery Officer/Vehicle Recovery Officer/Tow Truck Driver, you'll be operating in our modern fleet of Attenuators and Tow Trucks, ready to assist RACQ members and other motorists in their time of need....

  • Accounts Payable Officer

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Winslow Full time $60,000 - $80,000 per year

    Job description:About the role:Process vendor invoices and ensure timely paymentsReconcile accounts payable transactions and resolve discrepanciesReview and verify purchase orders, contracts, and payment requestsMaintain accurate records and documentation for auditing purposesAssist in month-end closing processes and financial reportingCommunicate...