IT Support Officer

1 day ago

Eight Mile Plains, Queensland, Australia Quad Carbon Pty Ltd Full time $60,000 - $90,000 per year

ABOUT US

Quad Carbon is a leading provider of IT services, offering technical support and engineering consultancy to telecommunications carriers, manufacturers, and mines operating in rural areas. We are committed to delivering exceptional service and innovative solutions to our clients.

JOB DESCRIPTION

We are seeking a motivated and customer-focused IT Support Officer to join our dynamic team. The ideal candidate will have hands-on experience supporting end-users, troubleshooting hardware and software issues, and assisting with Microsoft 365 and Windows administration. This role requires strong problem-solving skills, excellent communication, and the ability to provide effective day-to-day IT support while contributing to the smooth operation of our systems and services.

KEY ACCOUNTABILITIES AND JOB TASKS:

User Support:

  • Provide first and second-level support for desktops, laptops, mobile devices, and business applications.
  • Troubleshoot hardware, software, and peripheral issues in a timely manner.
  • Assist staff with connectivity, printing, and account access problems.
  • Deliver onboarding support and training for new users.

Systems Administration:

  • Assist with the setup, configuration, and maintenance of Windows and Linux systems.
  • Support user account management in Active Directory and Microsoft 365.
  • Perform routine updates, patching, and basic system monitoring.
  • Escalate complex technical issues to senior IT staff or vendors as needed.

Microsoft 365 and Collaboration Tools:

  • Provide support for Exchange Online, Teams, OneDrive, and SharePoint.
  • Help manage user licences, permissions, and access policies.
  • Assist with compliance and security configurations under supervision.

Network and Connectivity:

  • Provide first-line troubleshooting for network connectivity, VPN access, and Wi-Fi issues.
  • Assist with the setup of network devices such as printers, phones, and endpoints.
  • Log and escalate network-related incidents for further investigation.

Security and Compliance:

  • Follow IT security policies and procedures to protect systems and data.
  • Report suspected security incidents and assist with basic remediation steps.
  • Support rollout of updates, patches, and endpoint protection tools.

Documentation and Process:

  • Maintain accurate records of service requests, incidents, and resolutions.
  • Contribute to IT knowledge base and user guides.
  • Assist with asset tracking, software licensing, and inventory management.

Team Contribution:

  • Work collaboratively with other IT staff to ensure smooth day-to-day operations.
  • Provide clear communication to end-users and maintain a strong customer-service focus.
  • Participate in IT projects and upgrades as required.

PREREQUISITES FOR SUCCESS:

  • 1–3 years' experience in IT support, helpdesk, or a similar technical role.
  • Strong knowledge of Windows operating systems and common business applications.
  • Familiarity with Microsoft 365 and Active Directory.
  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Good problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Fundamentals, ITIL Foundation) are desirable.
  • Australian work rights are required for this position.

WHAT WE OFFER:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and innovative work environment.
  • The chance to work on challenging and impactful projects.

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