Team Leader

1 day ago

Robina Town Centre, Australia Cocoflufferria Full time

Cocoflufferia is a self-serve frozen yogurt and açaí bar offering premium vegan soft serves, fresh fruit, and a wide range of creative toppings. We’re passionate about delivering great products and exceptional customer experiences in a fun, fast-paced environment.

We are currently seeking a reliable and motivated Team Leader to support daily operations

⸻

Key Responsibilities:
1. Shift Leadership
- Oversee day-to-day operations during shifts.
- Ensure staff are following procedures and tasks are completed on time.
- Manage shift changeovers smoothly.

2. Customer Service
- Lead by example in providing outstanding customer service.
- Handle customer complaints and special requests professionally.

3. Team Support & Development
- Guide, support, and motivate team members during busy periods.
- Provide on-the-spot coaching and training.
- Foster a positive team culture.

4. Product Quality & Presentation
- Ensure all food and beverages meet presentation and quality standards.
- Monitor food safety and hygiene practices.

5. Operational Duties
- Open and/or close the store as required.
- Ensure stock levels are adequate and assist with restocking.
- Manage till operations and cash handling when needed.

6. Communication
- Act as the communication link between staff and management.
- Report any issues, feedback, or incidents to management promptly.

⸻

Key Skills & Attributes:

- Positive and proactive attitude.
- Strong communication and people skills.
- Ability to multitask and stay calm under pressure.
- Reliable, punctual, and hands-on.
- Previous experience in hospitality or retail is preferred.
- Leadership or supervisory experience is an advantage but not required if you are willing to learn.

Pay: $53,000.00 - $55,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Salary packaging

Work Authorisation:

- Australia (preferred)

Work Location: In person

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