Team Leader

6 days ago

Robina Town Centre, Australia Yo Way Frozen Yogurt Full time

**Team Leader**

Yo Way Frozen Yogurt

Robina Town Centre

We’re looking for someone to join our Yo Way team as a Team Leader.

This role requires someone who is highly motivated and doesn’t shy away from responsibility. Experience in customer service and managerial experience is a must.
- **Duties & Responsibilities**:_

This person will be available Monday to Friday between 8.30am & 6pm for a minimum of 20 hours per week & be able to work autonomously and in a team.

Your duties & responsibilities include:

- Customer service (meeting and greeting customers, guiding them through the process).
- Managing day-to-day tasks autonomously, with little supervision
- Decision-Making, making quick, informed decisions under pressure
- Communicating with staff on procedures and addressing performance issues with the management team
- Delegating tasks efficiently to maximise productivity
- Preparing food and following food safety procedures
- Day-to-day cleaning & organising
- Cleaning and maintaining machines and equipment
- Cash handling and balancing at the end of the day
- **Knowledge, Skills & Abilities**_
- Excellent customer service experience, at least 2 years
- Able to work autonomously and within a team
- A natural leader, be able to motivate and lead a team
- Able to take direction & have the initiative to take control when needed
- Experience with point of sales & able to pick up computer systems easily
- Able to count cash easily & balance cash at the end of the shift
- **Bonus Points**_
- Onboarding experience, training new staff and getting them up to speed quickly and effectively including upskilling existing staff
- Experience in crisis management, skilled in handling unexpected issues like power outages, staff no-shows, or urgent customer complaints with mínimal disruption
- Food safety knowledge & experience working with food

If this sounds like you, send your resume through to:
OR drop it in to us at Yo Way Frozen Yogurt, Robina Town Centre

**Job Types**: Full-time, Part-time

Pay: $26.55 - $28.90 per hour

Expected hours: No less than 20 per week

**Benefits**:

- Employee discount

Work Location: In person

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