Team Leader

6 days ago

Robina Town Centre QLD, Australia Yo Way Frozen Yogurt Full time

Team Leader

Yo Way Frozen Yogurt

Robina Town Centre

We're looking for someone to join our Yo Way team as a Team Leader.

This role requires someone who is highly motivated and doesn't shy away from responsibility. Experience in customer service and managerial experience is a must.

Duties & Responsibilities:

This person will be available Monday to Friday between 8.30am & 6pm for a minimum of 20 hours per week & be able to work autonomously and in a team.

Your duties & responsibilities include:

  • Customer service (meeting and greeting customers, guiding them through the process).

  • Managing day-to-day tasks autonomously, with little supervision

  • Decision-Making, making quick, informed decisions under pressure

  • Communicating with staff on procedures and addressing performance issues with the management team

  • Delegating tasks efficiently to maximise productivity

  • Preparing food and following food safety procedures

  • Day-to-day cleaning & organising

  • Cleaning and maintaining machines and equipment

  • Cash handling and balancing at the end of the day

Knowledge, Skills & Abilities

  • Excellent customer service experience, at least 2 years

  • Able to work autonomously and within a team

  • A natural leader, be able to motivate and lead a team

  • Able to take direction & have the initiative to take control when needed

  • Experience with point of sales & able to pick up computer systems easily

  • Able to count cash easily & balance cash at the end of the shift

Bonus Points

  • Onboarding experience, training new staff and getting them up to speed quickly and effectively including upskilling existing staff

  • Experience in crisis management, skilled in handling unexpected issues like power outages, staff no-shows, or urgent customer complaints with minimal disruption

  • Food safety knowledge & experience working with food

If this sounds like you, send your resume through to:

OR drop it in to us at Yo Way Frozen Yogurt, Robina Town Centre

Job Types: Full-time, Part-time

Pay: $26.55 – $28.90 per hour

Expected hours: No less than 20 per week

Benefits:

  • Employee discount

Work Location: In person

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