Contact Centre Team Leader

4 days ago

Robina Town Centre, Australia Qscan Group Full time

Located at Robina Town Centre with free parking
- Leadership role with training and development opportunities
- Competitive Salary

**About Qscan**

***
Qscan is an organisation that is passionate about seeing employees reach their potential. We want to see you develop, grow, and excel personally and professionally. Working for us is more than just a job, it is an opportunity to see what you are truly capable of. We are a bunch of people who are always trying to stretch ourselves, to see how far we can go, and how much we can achieve together, as a team. Working for Qscan means every day is an opportunity to learn something new, do something hard, and accomplish things you never thought were possible. If you aspire to do more and be more, we want to help you get there.

**The Opportunity**
If you thrive in a fast-paced environment and are looking to develop your skill-set in a leadership role, this is the perfect opportunity for you

We are seeking a
**Contact Centre Team Leader** with exceptional leadership skills and experience in the industry, to lead our Contact Centre team at
**Qscan Robina Clinic**. This is a Permanent full-time position.

**You will**:

- Be responsible for the leadership, training, and management of our regional contact centre team (including rostering).
- Oversee performance of Contact Centre Agents to ensure a timely and accurate booking process.
- Liaise with key stakeholders to ensure the effective operation and maintenance of booking systems and processes.

**About You**
Alongside your experience in radiology (or similar field), you have a strong understanding of contact centre practices and are a booking whizz.

**You will also have**:

- Well-developed communication and interpersonal skills
- The ability to drive team recognition, cohesion, and engagement to build, reward and retain a high performing team.
- High level understanding of RIS and MBS
- The ability to remain calm and work effectively under pressure.

**How You’ll Benefit**
- Paid parental leave
- Uniform allowance
- Annual flu vaccinations
- Personal and professional training and development programs
- Access to our Social Club - including events, giveaways and monthly raffles
- Access to local/team events and rewards
- Competitive salary and allowances
- Exclusive discounts on personal purchases through the Dell Employee Purchasing Program
- Wellbeing Gateway App to enhance your mental health and wellbeing
- Access to our Employee Assistance Program (Assure)
- You are welcome here. We strive to foster a diverse and inclusive work environment where people feel safe and valued for their unique contributions. We incorporate new and different ways of thinking and collaborating in the way we do our business and service our communities. _
- At Qscan, Environmental, Social and Governance considerations are important to us - we want to further promote innovation and foster creativity while operating in a sustainable way._
- We know this sounds ambitious but we also know we can achieve our big goals with a great team. We want the best people working for us. Come join the team. You are welcome here_

  • Contact Centre Team Leader

    2 weeks ago

    Robina, Australia Qscan Group Full time

    High-quality training and support to thrive in the Medical Imaging industry - Tailored personal and professional development opportunities - Work in an exciting, fast-paced environment alongside a high-performing team **About Qscan** Join an organisation that cares about growing and developing our greatest asset - our people. Work alongside a dedicated...

  • Team Leader, Contact Centre

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Hays Full time $104,000 - $130,878 per year

    Your new company Join a fast-growing, B Corp-certified bank that's attracting individuals who want to align their values with their work and contribute to positive change in the community and the environment We currently have a permanent full-time opportunity for a Contact Centre Team Leader to join the Head Office in Collingwood. This role is ideal for...

  • Contact Centre Representative

    1 week ago

    Robina, Australia Community Housing Ltd Full time

    Contribute to a world without housing poverty - Variety of shifts/hours available (no weekend work) - $54,200 (pro rata) + super + salary packaging + other benefits **About Us** “My hope is that in 25 years’ time, housing poverty will be history. Easier said than done, but can we ignore this crisis at hand?” Steve Bevington - Managing Director of...

  • EL2 National Contact Centre Operations

    2 weeks ago

    Robina, Queensland, Australia National Disability Insurance Scheme Full time $90,000 - $120,000 per year

    Our participants, Our people, Our purpose Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a...

  • Aps3 National Contact Centre Service Officer

    1 week ago

    Robina, Australia National Disability Insurance Agency Full time

    Role located in QLD - Robina,QLD - Townsville,WA - Midland - Ongoing & Non-Ongoing 12 months - Full Time - $65,486 - $73,343 plus 15.4% superannuation **Our participants, Our people, Our purpose**: Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability...

  • Contact Centre Officer

    2 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Utilise your Contact Centre expertise to provide support and advice to Victims of Crime Financial Assistance Scheme**: - **Fixed 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service**: - **VPS Grade 3: $79,122 - $96,073 plus superannuation.** The Department of Justice and Community Safety...

  • Lead Contact Centre Officer

    1 week ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Utilise your Lead Contact Centre expertise to provide support and advice to the Financial Assistance Scheme**: - **Fixed - 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service**: - **VPS Grade 4: $97,955 - $111,142 plus superannuation.** The Department of Justice and Community Safety (the...

  • Team Leader

    6 days ago

    Robina, Australia Calvary Full time

    Calvary - Robina Rise About the role The Team Leader plays an integral role in the provision of high quality care to our residents at all times. The Team Leader supports the Clinical Care Coordinator and Registered Nurse to supervise and coordinate care to the residents across the home whilst actively ensuring the individual needs, wishes and goals of each...

  • FAS Contact Centre Officer

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time $79,122 - $96,073 per year

    Utilise your Contact Centre expertise to provide support and advice to Victims of Crime Financial Assistance SchemeFixed 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public ServiceVPS Grade 3: $79,122 - $96,073 plus superannuation.The Department of Justice and Community Safety (the department) is...

  • Team Leader

    1 week ago

    Robina Town Centre, Australia Gotcha Robina Full time

    **ABOUT US** Gotcha Fresh Tea is a unique offering in the Australian tea space, much more than another 'bubble tea', Gotcha Fresh Tea is freshly brewed and made for each individual order. At GOTCHA, you’ll find a passion and commitment to excellence, an emphasis on respects in how we treat our customers and each other. We are growing in dynamic ways and...