Customer Service Support Officer

2 days ago

Perth, Australia ScotPac Full time

Call Centre & Customer Service
Call Centre - Inbound

We're on the lookout for a proven Customer Service rockstar to join our Operations team and help give our clients every chance of success.

This would be the ideal role for someone who enjoys working in Customer Service teams in Commercial Finance Operations. Previous experience in Inbound Customer Service preferred

Our Purpose

We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remain in our DNA.

We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.
What you'll do:

- Answer inbound customer service calls in a professional manner and provide prompt service.
- Carry out customer service tasks and support the Shared Services team.
- Be the first point of contact in resolving customer queries.
- Triage inbound calls to relevant areas of Scotpac when necessary.
- Support the delivery of efficiencies to create value for ScotPac.

What you’ll bring with you:

- Previous experience in Inbound Customer Service, ideally in the Financial Services industry or in a commercial environment.
- Strong customer service skills with a customer centric mindset.
- Excellent problem-solving skills with a solution focused approach.
- A positive can-do attitude with the ability to work autonomously & as part of a team.
- Strong communication skills with a proven ability to build and maintain strong internal and external relationships.
- Excellent organisational and time management skills.
- Collaboration skills with ability to build good working relationships across customer base and the organisation.
- Willingness to develop and grow with the business.

What We Bring:

- An opportunity to gain valuable experience with guidance and mentorship from leading industry experts
- We support all types of flexible working that allow you to balance your work, your life and your passions
- Wellness benefit centered around your physical, mental, financial and social health including a $299 allowance to spend on your health each year.
- Birthday leave
- Leave incentive policy
- Mental Health Relief Day
- Paid Parental Leave
- Collaborative and inclusive culture - everyone is friendly and happy to help
- Support of ongoing professional development and professional certifications
- Charity events with all donations doubled by the company
- 2 days volunteer leave per annum
- _

  • Customer Service Officer

    5 days ago

    Perth, Western Australia Hays | Office Support Full time $45,000 - $60,000 per year

    Your new companyAn established and respected financial institution is seeking 5-6 Casual Contact Centre Service Officers to join its Perth-based team. Known for its commitment to member service and professional development, the organisation offers a supportive environment with potential career pathways for the right candidates.Your new roleAs a Contact...

  • Customer Support Officer

    1 week ago

    Perth, Australia PERSOLKELLY Full time

    Seeking additional 2 Customer Support Officers to work within Employment Services for a 3-month contract. **Customer Support Officer (Employment Services) Osborne Park** Seeking additional 2 Customer Support Officers to work within Employment Services for a 3-month contract. The purpose of this role is to complete customer service and associated...

  • Customer Support Officer

    1 week ago

    Perth, Australia PERSOLKELLY Full time

    Seeking additional 2 Customer Support Officers to work within Employment Services for a 3-month contract. **Customer Support Officer (Employment Services) Morley** Seeking additional 2 Customer Support Officers to work within Employment Services for a 3-month contract. The purpose of this role is to complete customer service and associated administration...

  • Customer Support Officer

    5 days ago

    Perth, Australia PERSOLKELLY Full time

    Seeking a Customer Support Officer to work within Employment Services for a 3-month contract. **Customer Support Officer (Employment Services) Gosnells** Seeking a Customer Support Officer to work within Employment Services for a 3-month contract. The purpose of this role is to complete customer service and associated administration to support job seekers...

  • Customer Support Officer

    7 days ago

    Perth, Australia PERSOLKELLY Full time

    Seeking an additional Customer Support Officer to work within Employment Services for a 10 week contract. **Customer Support Officer (Employment Services) Morley** Seeking an additional Customer Support Officer to work within Employment Services for a 10 week contract. The purpose of this role is to complete customer service and associated administration...

  • Customer Service Officer

    5 days ago

    Perth, Australia Western Power Full time

    **Customer Service Officer**: - Location: Perth Office - CBD, WA, AU- 11 Nov 2024**Customer Service Officer: Permanent Full Time/ Perth Office CBD** We are seeking a Customer Service Officer to serve as the first point of contact for both internal and external customers, providing efficient advice and information. This role involves utilizing various...

  • Customer Service Officer

    7 days ago

    Perth, Australia Western Power Full time

    **Customer Service Officer**: - Location: Perth Office - CBD, WA, AU, 6000 - 30 Dec 2024 **Customer Service Officer - Permanent Full Time - Perth Office CBD** We are seeking a Customer Service Officer to deliver exceptional first-point-of-contact service to both internal and external customers. This role involves providing timely advice and information,...

  • Customer Service Officer

    1 day ago

    Perth, Australia Embodied Full time

    We are currently seeking a Customer Service Officer to join a growing family-owned and operated business, specialising in providing automotive parts to fleet vehicles. Located in Canning Vale, this position offers a highly enjoyable work environment with comprehensive product and system training. No prior customer service experience is required as we provide...

  • Customer Services Officer

    2 weeks ago

    Perth, Australia Western Power Full time

    **Customer Services Officer**: - Location: Perth Office - CBD, WA, AU - 19 May 2025 - We are seeking a proactive and customer-focused individual to provide high-quality first point of contact service to both internal and external customers. In this role, you will deliver timely and accurate advice and information, ensuring service levels are consistently...

  • Customer Service Officer

    1 week ago

    Perth, Australia BGIS Full time

    **Customer Service Officer - Perth, WA** **Location**:Perth, WA **Company**:BGIS, Client account **Employment Type**:Permanent, Full-Time, On-Site **Salary**:$70,000 plus superannuation **Work Arrangement**:Monday - Friday, 7am - 4pm **Join a Global Leader in Facility Management!** **About BGIS** BGIS is a global leader in integrated facilities management,...