Sales Audit/fulfilment Clerk

7 days ago

Homebush, Australia Costco AU Full time

**Position Summary**

Reviewing and balancing the transactions processed with all forms of payment, also the monitoring of orders received on our website to ensure the smooth operational flow of these orders. This position will work closely with all Costco departments
but not limited to e-Commerce, Customer Care, Depot, Buying, IT and Finance.

**Job Duties/Essential Functions**
- Responsible for balancing daily sales to payments using system reporting tools and e-Commerce specific tools.
- Research and explain variances and initiate corrections. Track corrections, overages and shortages.
- Provide outstanding order details and reconcile over/short figures
- Create manual adjustments of Accounts Receivable (Batch Posting).
- Process credits, charges or recharges to a member's card.
- Monitor, identify, investigate and communicate high D&D items, categories or suppliers, while partnering in a solution.
- Create and maintain manuals instructing suppliers and Costco users on how to utilise drop-ship systems.
- Manage relationships with external vendors both Dropship and 3 rd party logistics to ensure smooth fulfilment of orders.
- Help to set up and open new accounts for authorised drop-ship vendors.
- Detailed monitoring of unshipped orders and returns will be a daily task.
- Communicate and monitor fulfilment processes and service levels.
- Utilise query reports to analyse orders, shipments, payments and refunds.
- Maintain various spreadsheets for daily, period-end and YTD reporting.
- Assist in other areas within the department as needed. Ability to cross train and jump into other areas is critical.
- Flexible team player able to multi-task and adapt quickly to changing priorities while working independently.

Education/Training: Higher School Certificate or higher.

Knowledge/Skills: Google Suite (Docs, Sheets, Slides), AS400, excellent organisational skills, attention to detail and accuracy, flexible team player, ability to adapt quickly to changing priorities while working independently, ability to cross train and assist other areas is critical. Experience with SAP Hybris e-commerce platform desirable. Experience working with suppliers and other outside agencies preferred.

**Other Specific requirements**:

- Flexible to meet needs of the business
- Verbal communication skills
- Written communication skills
- High Numerate and analytical skills
- Full COVID-19 vaccination or medical contraindications certificate
- If successful, you will be required to undertake role & department specific training within specified timeframes

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