Sales Audit/fulfilment Clerk

1 day ago

Homebush, Australia Costco AU Full time

**Position Summary**

Reviewing and balancing the transactions processed with all forms of payment, also the monitoring of orders received on our
website to ensure the smooth operational flow of these orders. This position will work closely with all Costco departments
but not limited to e-Commerce, Customer Care, Depot, Buying, IT and Finance.

**Job Duties/Essential Functions**
- Balancing daily sales to payments using system reporting tools and e-Commerce specific tools
- Providing outstanding order details and reconcile over/short figures
- Researching and explaining variances and initiate corrections
- Tracking corrections, overages and shortages.
- Providing outstanding order details and reconcile over/short figures to the e-Commerce management team
- Creating manual adjustments of Accounts Receivable (Batch Posting)
- Processing credits, charges or recharges to a member's card
- Monitoring, identifying, investigating and communicating high D&D items, categories or suppliers, while partnering in a solution
- Detailed monitoring of unshipped orders and returns
- Creating and maintaining manuals
- Instructing suppliers and Costco users on how to utilise drop-ship systems
- Assisting to set up and open new accounts for authorised drop-ship vendors
- Communicating and monitoring all fulfilment processes and services levels
- Utilising query reports to analyse orders, shipments, payments and refunds
- Maintaining various spreadsheets for daily and period-end reporting
- Assisting in other areas within the department as needed.

Education/Training: Higher School Certificate or higher.

Knowledge/Skills: Google Suite (Docs, Sheets, Slides), AS400, excellent organisational skills, attention to
detail and accuracy, flexible team player, ability to adapt quickly to changing priorities while
working independently, ability to cross train and assist other areas is critical. Experience with SAP Hybris e-commerce platform desirable.
Experience working with suppliers and other outside agencies preferred.

**Other Specific requirements**:

- Flexible to meet needs of the business
- Verbal communication skills
- Written communication skills
- High Numerate and analytical skills
- Full COVID-19 vaccination or medical contraindications certificate
- If successful, you will be required to undertake role & department specific training within specified timeframes

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