Service Coordinator

Are you ready to work in a place that truly values YOU? At Farris Care Services, we’re not just about building careers, we’re about creating a workplace where you feel inspired, supported, and excited to come to work every day.

**Why You’ll Love It Here**:

- Your Ideas, Your Voice: Every opinion matters. Bring your creativity and passion, we’re listening
- Flexibility That Works for You: Whether you’re an early bird or need a later start, we offer tailored schedules so you can balance life and work effortlessly.
- Supportive Culture, Real Growth: You’ll join a team that celebrates individuality, fosters collaboration, and provides real opportunities to grow and succeed.
- Feel Good About What You Do: Be part of a purpose-driven company where your work directly impacts lives for the better.

When you join Farris Care Services, you’re not just taking a job. You’re starting a journey with a company that puts people first, values your potential, and helps you shine.

Farris Care Services is looking for a skilled and proactive Service Coordinator to oversee the scheduling and coordination of our dedicated support workers. This full-time position offers an exciting opportunity to lead a team, ensuring optimal staffing solutions and exceptional service delivery in alignment with our clients' needs.

**About the Role**:
As a Service Coordinator, you will be at the heart of our team, managing the scheduling of support workers and ensuring that we deliver seamless, high-quality service to our clients. Your role will involve direct coordination of shift coverage, mentoring and supporting other service coordinators, and working closely with various teams to enhance operational efficiency. This is an opportunity to contribute meaningfully to both team and client satisfaction.

**Key Responsibilities**:

- Develop and manage comprehensive staff rosters, ensuring efficient shift coverage and service delivery.
- Resolve scheduling conflicts and oversee shift changes, maintaining seamless service continuity.
- Conduct performance evaluations, providing feedback and support to enhance team efficiency.
- Ensure compliance with employment and industry regulations in all scheduling activities.
- Monitor staff attendance, manage leave requests, and maintain accurate working hour records.
- Identify areas for process improvement in rostering and staff management.
- Collaborate with HR, operations, and support coordinators to effectively coordinate participant and staff schedules.
- Foster strong communication and relationships with NDIS participants, families, and stakeholders.

**Requirements**:

- Proven experience in scheduling or roster management, project coordination, customer service management, logistics coordination, or related roles.
- Strong leadership skills with experience in managing or leading a team.
- Proficiency in Microsoft Suite and familiarity with scheduling software.
- Excellent problem-solving, communication, and interpersonal skills.
- Relevant tertiary qualifications and compliance checks including a WWCC, Criminal Record Check, and NDIS Screening Check.

**What We Offer**:

- The chance to be part of a supportive, inclusive, and innovative team where your ideas are valued.
- Flexibility in your work schedule to help you maintain a healthy work-life balance.
- Opportunities for professional development and career growth.
- A competitive salary that reflects the responsibilities and impact of the role.

**Job Type**: Full-time

**Pay**: $70,000.00 - $80,000.00 per year

**Schedule**:

- Monday to Friday
- On call

**Experience**:

- Schedule management: 3 years (required)

**Language**:

- Arabic (required)

**Work Authorisation**:

- Australia (required)

**Work Location**: 2/116 Pascoe Vale Road Moonee Ponds VIC 3039

Pay: From $70,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- On call

**Experience**:

- Schedule management: 3 years (preferred)

**Language**:

- Arabic (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 08/01/2025
Expected Start Date: 13/01/2025