Customer Experience Assistant

6 days ago

Sydney, Australia Industrie Full time

**Customer Experience Assistant**

**1 x Milperra Warehouse (12hr week)**

INDUSTRIE is one of Australia's most entrepreneurial, fresh and dynamic retailers. We’re looking for a personable Customer Experience Team Member to join us in creating an exceptional experience servicing retail & digital channels for all Industrie, INDIE KIDS and Roler customers in Australia and overseas.

**About the role**:
NOTE: Head Office role offers rotating roster including weekends.

**Key Responsibilities**:

- Providing advice and assistance with product information, sizing, and recommendations
- Handling and resolving customer complaints or issues effectively and efficiently, escalating to the appropriate department when necessary
- Engaging with internal departments for issue resolution and experience improvements
- Processing online orders, returns, and exchanges while ensuring accuracy and adherence to company policies and procedures
- Continuously striving to improve customer satisfaction by identifying opportunities for process enhancements and proactively suggesting solutions
- Carrying out Warehouse duties from time to time;
- Ensuring the building/s, stock and equipment are always secure and kept in a clean manner
- Ensuring operations are carried out efficiently, meeting agreed quality, service and productivity objectives
- Overseeing all WHS processes and procedures, ensuring compliance with all relevant legislation
- Keeping the organisation’s inventory and distribution systems up-to-date
- Ensuring all deadlines are met to ensure timely dispatch and delivery of stock
- Customer record management

**About You**:

- I have the ability to handle customer inquiries and complaints with empathy and patience
- I have 2+ years’ experience in a similar role, in an eCommerce, retail, hospitality or reception environment
- I have strong multitasking and organisational skills with exceptional attention to detail
- I have excellent verbal and written communication skills
- I have experience working with and using Australia Post eParcel & Business Support Portal (or similar)
- I have the ability to work effectively both independently and as part of a team
- I have experience using Shopify (or similar)
- I have experience using Gorgias, Zendesk or other customer based platform
- I have experience working in a warehouse (preferred)
- I am customer centric, always looking for their best outcome
- I am proficient in Microsoft Office programs
- I am a motivated self-starter
- I am a problem solver
- I am Australian resident

If you have what it takes to join our team, **APPLY NOW with your CV and cover letter.**

Make sure to include the word “banana” in your cover letter.

**Job Type**: Part-time

Pay: $47,900.00 - $50,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Rotating roster
- Shift work

Work Location: In person

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