Assistant Customer Experience Manager

2 weeks ago

Sydney, Australia Inchcape Full time

**What’s the opportunity?**

We are currently recruiting for an Assistant Customer Experience Manager to join our BravoAuto Team in Penrith, NSW.

At Bravoauto, we aim to exceed our customers expectations and give them something out of the ordinary. We promise our customers more choice, more value, more support and most of all, more of everything they have experienced before.

In this role you will be responsible for assisting in the management of our instore Customer Experience Team and for the delivery of an exceptional sales experience providing Bravoauto customers a flexible customer journey. You will assist in leading and motivating the Team and managing expectations for delivering an exceptional customer experience for long term business success. You will support the Customer Experience Manager in achieving targets and success including F&I.

In this position, you duties are but not limited to:

- Display the utmost professionalism when dealing with customers and deliver a ‘Customer First’ experience.
- Assist when required with customer enquiries to answer questions about our vehicles, aftermarket products and financial services.
- Assist with the merchandising of vehicles as required within the store and arranges / tracks transport of incoming used vehicles.
- Accurately prepare and process sales contracts as required.
- As required post delivery follow up with customers to ensure satisfaction with their delivery process.
- Lead, coach and mentor the team of Customer Experience Specialists in store to performance expectations.
- Achieves management assigned customer satisfaction and reputation objectives and ensures the engagement with retail campaigns.
- Ensure Legally Compliant Business Practices
- Correctly complete Contract / Deal Pack documentation
- Attend and contribute at regular team meetings

**About you**:

- Minimum 3 years’ experience in a customer facing role within a direct selling environment with two years’ experience in leading a team
- Valid driver’s licence
- Strong written and verbal communication skills
- Ability to use MS Office and confident using digital platforms
- Ability to deliver great customer experiences in any environment
- Excellent ability to multitask and perform many different duties with strong attention to detail.
- Ability to lead, training and develop team members and role model our values and behaviours
- Highly developed organisational skills and decision-making ability.
- Automotive industry experience including F&I experience (not required but desired)
- Previous experience using salesforce (not required but desired)

**We’re part of Inchcape**
By joining (insert BU name of the job ad) you are joining Inchcape. Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.

  • Customer Experience Designer

    1 week ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Experience Designer, Ongoing, locations are flexible across NSW with hybrid working** An exciting opportunity has arisen for a Customer Experience Designer to join the Customer Experience team within Strategy and Innovation in Revenue NSW. ***To be successful in this role you will demonstrate**: - Proven experience in conducting qualitative...

  • Customer Experience Assistant

    1 week ago

    Sydney, New South Wales, Australia Eastvantage Careers Full time $40,000 - $60,000 per year

    Job Description Respond to live customer enquiries via live chat- Manage all customer questions on social media direct messages Facebook and Instagram- Manage customer service communications daily which includeso organising exchanges/refunds or faults to be replacedo keeping an accurate log of all faulty pairs/returns and key issues from customerso...

  • Customer Experience Assistant

    6 days ago

    Sydney, Australia Industrie Full time

    **Customer Experience Assistant** **1 x Milperra Warehouse (12hr week)** INDUSTRIE is one of Australia's most entrepreneurial, fresh and dynamic retailers. We’re looking for a personable Customer Experience Team Member to join us in creating an exceptional experience servicing retail & digital channels for all Industrie, INDIE KIDS and Roler customers in...

  • Manager - Customer Experience

    2 days ago

    Sydney, Australia Charterhouse Full time

    Leading provider within the motor vehicle industry an experienced manager to lead a team within their maintenance division to ensure a high level of customer experience. - **Manager - Customer Experience**: - **Leading the maintenance division**: - **Motor Vehicle industry**: - **Inner CBD, Hybrid working**: - **$145 pkg + bonus** **About the...

  • Customer Experience Assistant

    6 days ago

    Sydney, New South Wales, Australia CBRE Full time $45,000 - $60,000 per year

    30 hours per week with 1 WFH day, flexible schedule that works for youUse your skills in events, comms and tech, varied, hands-on coordinator roleJoin a supportive, fun team culture, manage our app and deliver engaging eventsLooking to grow your career in events or customer experience? Maybe you're looking for meaningful, flexible work that balances with...

  • Customer Experience Manager

    1 week ago

    Sydney, Australia Domain Group Full time

    **Customer Experience Manager - Sydney Office - Permanent Full Time** Due to significantly expanding our CX operations, we have a fantastic newly created opportunity for a - **Customer Experience (CX) Manager** to join our geo-dispersed and largely remote Customer Experience team across Australia and the Philippines here at Domain. Based in Sydney,...

  • Customer Experience Manager

    2 days ago

    Sydney, Australia Virgin Active Full time

    Join an iconic brand built on a human touch with a playful side - Lead a passionate experience team, with access to world class facilities at Pitt Street, Sydney - Free gym membership for your buddy, discounted PT + more benefits **About us**: There's never been a better time to join Virgin Active, we have the best talent, doing the best work of their lives...

  • Customer Experience Manager

    1 week ago

    Sydney, Australia Yum! Brands Full time

    **Fun, rewarding, people first culture!**: - **Enable our restaurants to deliver EPIC customer experience!**: - **Flexible / hybrid working environment** **Did someone say KFC?** KFC is about more than just our finger-lickin’ good chicken! Our people are our number one priority, and we strive to enable every person in our business to be their best...

  • Customer Experience Manager

    2 days ago

    Sydney, Australia WorkFocus Full time

    **Job Description**: **EXPRESSION OF INTEREST - Be based in any of our 80 offices in Australia.** At WorkFocus we’re leaders in getting people well and working, we empower individuals to live and work to their fullest potential every day. Due to substantial growth we are now accepting Expressions of Interests for a Customer Experience Manager ready to...

  • Customer Experience Manager

    1 week ago

    Sydney, New South Wales, Australia Pepper Group Full time $100,000 - $120,000 per year

    DescriptionWe're Pepper MoneyWe're here to help people succeed - whether that's buying a home or dream car, growing a business, or building a career. As one of Australia and New Zealand's largest and most awarded non-bank lenders, we've helped over half a million customers reach their goals. And we're just getting started.About the roleWe're looking for a...